Are you looking to work a happy work / life balance, opportunity to work in a fantastic team at the Craignish Country Club Hotel. The Craignish Country Club Hotel is located on the beautiful Fraser Coast at Craignish. This region is experiencing growth in Hervey Bay with Dundowran Beach, Craignish, Toogoom and Burrum Heads expanding quickly. The facilities include: 23 gaming machines, Bar, Keno, Bottleshop, indoor and outdoor eating areas.
What we can offer you
Job security
Good support network
Staff discounts from all our venues
Great work standards and values
Free on-site parking
The Role
Ensuring employees are offering exceptional customer service to our members and guests
Supervision of staff in Bar and Restaurant
Managing staff performance
Assisting with rosters, covering shifts when needed
Ensuring staff are adhering to Club's S.M.I.L.E standards and values
Ensuring customers are happy with our service and products
Dealing with customer complaints and issues in a timely manner
Ensuring compliance with RSA & RSG as required by legislation
Cash handling and end of day balancing
Carrying out opening and lock up procedures
Training of recent staff
Job Requirements
Current RSA, RSG, RMLV certificates and licenses.
Current First Aid Certificate.
Current Food Handling Certificate.
Must be eligible to gain a National Police Certificate for employment.
Minimum 2 Years Supervisory Experience In a Venue.
5 years minimum hands-on beverage and gaming experience.
Be a solid team member, willing to adapt to change and follow direction and able to make decisions.
Experience with Time In Attendance programs - Eg TANDA.
Able to write basic reports on critical events.
Able to lead and manage a team and a talent to build and develop relationships and motivate staff.
Basic computer skills necessary - Microsoft Office - word, excel and outlook.
Have robust communications skills and be results driven.
Hours of Work
This position is a full time, hands on position, 38 hours per week on a rotating roster. Shifts range from early morning starts to late finishing times. Must be available days, nights, weekends and public holidays.
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📌 Craignish Country Club Hotel Restaurant / Bar Supervisor Full Time 38 Hrs/wk Hervey Bay
🏢 Burpengary Community Club
📍 Hervey Bay
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