Our Ballarat branch is seeking a motivated and organised Service Writer to join our Service team. This is a great opportunity for someone who enjoys customer service, administration, and working in a fast-paced environment while building a long-term career with a global industry leader.
What We Offer
Competitive remuneration package
Ongoing training and professional development
Career advancement prospects within a global organisation
Supportive team culture and team-oriented working environment
Stable, long-term career with a growing business
Employee Assistance Program (EAP)
About the Role
As a Service Writer, you will play a key role in supporting the day-to-day operations of the Service Department. Working closely with technicians, customers, and the Service Manager, you'll help ensure workshop administration is completed accurately and efficiently while delivering exceptional customer service.
Key Responsibilities
Responding to internal and external customer enquiries
Creating and managing service work orders from commencement through to invoicing
Maintaining accurate service records and department documentation
Updating customer and equipment information within company systems
Assisting with technician efficiency reporting
Processing warranty and product improvement program claims
Supporting the Service Department with administrative and operational tasks
Contributing to a positive customer experience and efficient workshop operations
What You'll Bring
Previous administration or customer service experience
Strong organisational skills and attention to detail
Excellent communication and interpersonal skills
Confidence using Microsoft Office and learning new systems
Ability to prioritise work and meet deadlines in a fast-paced setting
A cooperative, team-focused approach
A general understanding of mechanical or technical terminology is advantageous but not essential
Year 12 completion or relevant experience is desirable
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📌 Service Writer Ballarat
🏢 Brandt Tractor
📍 Ballarat
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