The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales prospects associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Responsibilities
Communicate with customers daily before and/or after a sale via telephone, email, chat, or social media platforms, checking in on their therapy status, adherence and/or to order therapy equipment or supplies.
Handle customer orders for medical supplies and equipment.
Create and maintain client account records.
Track deadlines and manage tasks in web‑based tools.
Support cross‑functional teams and develop and maintain positive customer relations to influence service and/or product revenue.
Collaborate with various departments to meet service and sales goals.




Document all technical and customer‑reported problems in the ticketing or note system, including the nature of the support inquiry and recommended resolutions.
Provide metrics to the management team as required.
Support roles may include:
clerical, administrative or specialized support tasks in an office or field setting
specialized technical tasks or skilled craft work
unskilled or semi‑skilled operational tasks

Qualifications and Experience
Minimum of 1 year of related experience.
Broad knowledge of routines and procedures to handle day‑to‑day situations.
Will generally only require instructions on recent assignments.
Has completed vocational training or obtained equivalent experience.
Interacts internally to exchange information.
Has limited discretion to vary from established procedures.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the cutting-edge ideas this generates.
J-18808-Ljbffr

📌 Retail Sales Assistant Hourly Au Joondalup Yokine Wa (City of Joondalup)
🏢 Resmed
📍 City of Joondalup