The Alva Hotel, a boutique property within IHG's Vignette Collection, is looking for a Duty Manager to lead front office operations and deliver exceptional guest service in Fortitude Valley, Brisbane.
The Role
As Duty Manager, you will be the steady hand on shift—leading front‑office operations, setting the tone for elevated service delivery, and ensuring every guest feels the difference between a hotel and this hotel. You will work closely with the Operations Manager to balance resourcing and efficiency while maintaining a personal, considered, and effortless service experience.
Requirements
Previous hotel experience, with a minimum of 2 years in a Front Office supervisory or managerial role
Strong communication, negotiation and problem‑resolution skills—able to read a room and respond with judgement, not just process
Confidence with hotel systems, including OPERA
Availability across a rotating 7‑day roster, including early mornings, nights, weekends and public holidays
A team-oriented approach to handovers and cross‑department support
Composure in a crisis—comfortable stepping up as the hotel's first responder in an emergency
Current First Aid/CPR certification
Responsible Service of Alcohol (RSA) Certificate
Open Manual driver's licence, without restriction
Unlimited work rights in Australia
Our Culture
Deliver excellence through service
Embrace a growth mindset
Communicate honestly and transparently
Consider people, community and planet
Have each other's backs and respect differences
Show up and bring positivity
Take accountability and own our mistakes
Bring an entrepreneurial mindset—push past old‑school hospitality norms
Perks
A genuinely distinctive hotel workplace—design‑led, culturally connected, and a little different to the norm
The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
Retail discounts platform
Sales incentives and recognition schemes
Enhanced IHG Parental Leave and Birthday Leave
Career development, mentoring and community support opportunities
Team events and a vibrant, energised working culture
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