Role Overview

We’re seeking an experienced Radiology Bookings Team Leader to supervise and support our centralised Booking Centre in O’Connor, Perth. This role combines hands‑on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience.

Key Responsibilities
Coordinating day‑to‑day radiology bookings across modalities and sites
Supervising the Booking Centre team, providing leadership, direction, and support
Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity
Monitoring booking quality, workflow adherence, and service standards
Preparing, reviewing, and analysing Booking Centre performance reports
Supporting recruitment activities, including shortlisting, interviewing, and onboarding
Leading and coordinating training for booking staff, including new starters and refresher training
Acting as an escalation point for complex bookings and patient or referrer issues
Supporting continuous improvement and standardisation across booking workflows

Qualifications & Experience
Proven experience in radiology bookings, patient access,



or medical scheduling
Demonstrated leadership or supervisory experience in a bookings or call‑centre environment
Experience working with call KPIs such as average wait time, call abandonment, and productivity measures
Understanding of radiology modalities, referrals, and booking requirements
Experience with reporting, performance monitoring, and analysis
Confidence in coaching, training, and supporting staff performance
Excellent communication and team engagement skills
Organisational skills and attention to detail
Comfortable working with RIS/PACS, booking systems, and phone platforms

Advantages
Market-competitive salary with annual reviews
Paid parental leave
Fitness passport access
Employee discounts
Recognition programmes
Referral bonuses
Career advancement opportunities Work‑life balance with versatile work options
Community and social events, free parking

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
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📌 Booking Agent Supervisor Albany
🏢 Apex Radiology
📍 Albany