First Focus is Australia's best mid-market Managed Service Provider, with over 15 years of consistent growth and a team of more than 300 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. We pride ourselves on a energetic culture, clear vision, and solid leadership, hiring only the best specialists.

We are seeking an exceptional Senior Unified Communications Engineer in Australia to join our team.

Why consider First Focus? We understand the challenges faced by UC specialists and support your training and development. We select the best clients and team members, valuing daily variety, customer relationships, and new challenges.

Role

To succeed, you should have significant experience in telecommunications and unified communications, with expertise in UCaaS solutions like Microsoft Teams and Zoom, SBCs (preferably Audiocodes), and a desire for career growth. Your responsibilities include:
Scoping, designing, and delivering UC solutions for SME and mid-sized clients
Providing remote and onsite support for voice infrastructure
Troubleshooting UC issues
Escalating complex problems within engineering teams
Managing cloud and on-prem deployments




Handling challenging UC issues, including IVR scripting
Updating technical documentation and Knowledge Base articles

Requirements

Successful candidates will have:
Deep technical understanding of Unified Communications
Advanced experience with SBCs, especially Audio Codes
Proven experience with UCaaS solutions like Zoom and Teams; bonus points for Mitel, Cisco UCS, 3CX, Asterisk, Avaya
Competence in VMWare vCenter/ESXi, networking (DHCP, VLANs, HP Switches, Meraki), SIP Trunking, FoIP
Self-motivation, autonomy, strong communication skills, and a results-oriented mindset

Advantages

We offer a competitive salary, comprehensive perks, access to mental health support, adaptable hybrid work arrangements, paid study days, certification support with pay rises, internal training, professional development opportunities, a focus on equality and charity, and a vibrant team culture.

Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Industry: IT Services and Consulting
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📌 Senior Unified Communications Engineer Brisbane
🏢 First Focus
📍 Brisbane