In this role, you will provide specialized technical support for advanced distribution management systems (DMS) and outage management systems (OMS), ensuring smooth operation and high availability of critical electrical grid software. You will work closely with clients and cross-functional teams to diagnose, troubleshoot, and resolve intermediate to advanced technical issues.
Your expertise in modeling electrical devices and analyzing system behavior will be central to maintaining reliability and performance. This position offers the opportunity to work in a dynamic environment, leveraging your problem-solving skills to support mission-critical energy systems and contribute to operational excellence.
Responsibilities
Install, configure, and maintain ADMS S3 Core, DMS, and related products
Analyze and troubleshoot complex technical issues reported by clients, ensuring timely resolution
Model various electrical devices and simulate scenarios to support operational decision-making
Use a range of diagnostic tools and troubleshooting methods to identify and solve intermediate to advanced problems
Collaborate with clients, engineers, and support teams to provide technical guidance and best practices
Document solutions,
maintain records of issues, and contribute to continuous improvement of support processes
Requirements
Proven experience supporting ADMS, DMS, OMS, or related electrical grid management software
Strong understanding of electrical systems and device modeling
Proficiency in troubleshooting technical issues using a variety of tools and methodologies
Ability to diagnose and resolve intermediate to advanced system problems efficiently
Excellent communication and collaboration skills to work with clients and internal teams
Self-motivated, proactive, and capable of working independently in a remote environment
Advantages
Competitive compensation package
Work from home flexibility
Opportunity to work on mission-critical energy systems
Collaborative and inclusive work environment
Professional development and growth opportunities prospects