As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully.
You'll partner closely with customers to deliver high‐quality technical onboarding, solution design, best‐practice guidance, and hands‐on implementation support.
This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities.
You'll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.
You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.
Success in this role means being proactive, reliable, and collaborative, balancing customer‐facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.
YOUR ROLE WILL CONSIST OF
Act as a consultant on a variety of customers, delivering ad‐hoc services tailored around their needs
Scope, shape and present technical workshops to drive Algolia's adoption
Advise Algolia's customers on the best technical and industry practices around search implementation and optimization
Work closely with your account's Customer Success Manager to ensure the customer's long term health through a world‐class support experience
Work across the organisation and escalates as necessary for confirmation of solutions or other options




Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers
Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting
Proactively identify and work with the customer to resolve technical risks and bottlenecks
Provide guidance on how to optimise the use of their environment
YOU MIGHT BE A FIT IF YOU HAVE
4+ years experience in a customer‐facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space
Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective‐C, Swift, Ruby, Python
Experience with REST API, database management, and web development technologies
Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)
A lifelong learning and growth mindset
Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
Proficiency in communicating complex technical issues to both technical and non‐technical audiences via phone and email channels
Excellence in time management, task prioritization, and evaluation of situational urgency
Travel to customers' locations may be required occasionally
NICE TO HAVE
Experience implementing or optimising search & discovery experiences
Experience designing and developing generative AI and agentic applications




Experience working in a high‐growth SaaS environment
Familiarity with iOS & Android platforms
Experience supporting open‐source projects & their GitHub communities
Experience with Shopify, Magento, and Salesforce a plus
WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES
GRIT – Problem‐solving and perseverance capability in an ever‐changing and growing environment
TRUST – Willingness to trust our co‐workers and to take ownership
CANDOR – Ability to receive and give constructive feedback
CARE – Genuine care about other team members, our clients and the decisions we make in the company
HUMILITY – Aptitude for learning from others, putting ego aside
Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location.
The exact compensation offered for this role may vary depending on specific location and job‐related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.
The On‐Target Earnings Pay Range is $130,500—$163,000 AUD.
Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease.
We place an emphasis on an individual's impact, contribution, and output, over their physical location.
Algolia is a high‐trust workplace and many of our team members have the autonomy to choose where they want to work and when.
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📌 Customer Success Engineer (New South Wales)
🏢 Algolia
📍 New South Wales