Audio Visual Service Technician
Join a Team That Keeps Critical AV Technology Performing at Its Best
Location: Melbourne, VIC
Employment Type: Full Time
Company: EQUANS ANZ
At EQUANS, we don't just maintain technology, we enable better communication, collaboration, learning, healthcare, and public services across Australia.
We're looking for an experienced Audio-Visual Service Technician who thrives on solving technical challenges, delivering exceptional customer experiences, and working with leading-edge AV and videoconferencing technologies across diverse environments including government, healthcare, education, commercial, and residential sectors.
This is an opportunity to join a global leader where safety, innovation, and technical excellence are at the heart of everything we do.
Why Join EQUANS?
Work on diverse and technically challenging AV environments
Join a respected global organisation with strong local delivery
Ongoing training, certification support and professional development
Exposure to leading AV and Unified Communications technologies
Autonomous field-based role with strong team support
Career growth opportunities across a broad range of technical services
About The Role
As an Audio-Visual Service Technician, you will be responsible for the preventative maintenance, fault diagnosis, repair, and ongoing support of commercial-grade audio visual and videoconferencing systems.
You will act as a trusted technical advisor to customers, ensuring their AV infrastructure remains reliable, operational, and optimised for business-critical environments.
Success in this role requires strong troubleshooting skills, excellent customer service, and the ability to work independently while maintaining the highest standards of safety, quality,



and professionalism.
Key Responsibilities
Technical Service & Support
Deliver priority on-site and remote support for AV and videoconferencing systems
Diagnose, troubleshoot and repair commercial-grade AV equipment
Perform preventative and corrective maintenance activities
Respond to incidents and service requests within agreed service levels
Provide technical assistance and user support for AV and VC technologies
Develop and maintain user guides and operational documentation
Maintain accurate asset registers, spare parts inventories and service records
Assist with repair quotations where warranties have expired
Ensure all work is completed in accordance with company quality standards and customer expectations
About You
You're a proactive and customer-focused AV professional who enjoys being hands-on, solving problems, and working with a variety of technologies and environments.
You take pride in delivering high-quality work, building strong customer relationships, and continually developing your technical expertise.
Essential Skills & Experience
Demonstrated experience within the Audio Visual industry
Strong fault-finding and troubleshooting capability
Experience supporting AV and videoconferencing systems
Excellent communication and stakeholder management skills
Solid customer service orientation
Ability to manage competing priorities and work autonomously
Construction Industry White Card
Current Australian Driver's Licence
Preferred Qualifications
Undergraduate qualification or relevant technical certification in a related field
Experience supporting enterprise AV, unified communications or collaboration technologies
Understanding of service management principles and ticketing systems
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📌 Service Technician (Victoria)
🏢 EQUANS ANZ
📍 Victoria