Company Description
At TAL, we live our best lives.
With flexible and blended working options, discounted insurance, and well‐being initiatives, we know we're valued.
Enjoy work‐life balance with flexible working options, and well‐being initiatives that prioritise your health.
Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment.
Our competitive benefits package includes everything from financial literacy to health and wellness initiatives, designed with your well‐being in mind.
Job Description
The Claims Knowledge & Communications Specialist plays a vital role in helping TAL deliver on its promise to support customers when it matters most.
By shaping explicit, trusted and future‐ready claims guidance, this role ensures our people can make confident, fair decisions in a complex and evolving regulatory environment.
The work directly strengthens customer outcomes, builds trust in our claims experience and supports TAL's commitment to doing the right thing—today and into the future.
In This Role You Will
Design and maintain claims knowledge artefacts that enable consistent, fair and timely claim decisions.
Create and maintain claim forms and communication collateral that are aligned to regulatory requirements, industry codes and TAL's claims philosophy.
Translate regulatory and business change into clear, usable knowledge that supports day‐to‐day claims handling.
Lead targeted initiatives that strengthen compliance, reduce risk and improve customer claims experiences.
Provide authoritative claims policy expertise to support decisions, assurance activities and regulatory engagement.




Monitor regulatory and industry developments to identify impacts and proactively update claims frameworks.
Qualifications
Experience in life insurance claims or a similar regulated environment, with a strong understanding of how policy and guidance support quality customer outcomes.
Clear, thoughtful communication skills, with the ability to translate complex or technical information into practical, usable guidance.
Sound judgement and analytical capability, enabling confident navigation of complexity, risk and competing priorities.
A collaborative mindset and strong relationship‐building skills, contributing positively across teams and stakeholders.
Demonstrated application of change and project fundamentals, bringing structure to scoping work, supporting delivery and helping change land well for others.
Additional Information
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process?
Let our team know by getting in touch with us here—we're here to support you.
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📌 Claims Knowledge & Communications Specialist (New South Wales)
🏢 TAL Australia
📍 New South Wales