Team Leader - Canberra, ACT
Job no:******
Brand:FCM
Work type:Full time, Hybrid
Location:Australian Capital Territory
Categories:Sales and Customer Service, Leadership
ABOUT THE OPPORTUNITY
FCM is expanding our Canberra business and we need a current leader at the front.
You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.
This role combines leadership, commercial insight and operational expertise, giving you the opportunity to drive outcomes for both customers and your team.
You will play a pivotal role in developing high‐performing Travel Consultants while building strong, long‐term client relationships.
If you thrive in a fast‐paced, customer‐centric environment and love seeing others succeed, this is your opportunity to make a real impact.
KEY RESPONSIBILITIES
Lead, coach and develop a high‐performing team of Travel Consultants
Build strong relationships with Government and corporate clients, driving retention and growth
Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
Support complex bookings, escalations and technical problem‐solving
Identify opportunities to improve performance, profitability and customer experience
Collaborate with internal stakeholders to deliver seamless service outcomes
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
EXPERIENCE & QUALIFICATIONS
5+ years' experience in the travel industry (corporate or retail)
Previous leadership or senior Travel Consultant experience
Strong GDS expertise, ideally Sabre
Proven ability to manage complex itineraries and client relationships




Commercially minded with strong communication and problem‐solving skills
Experience working with KPIs and driving team performance
WHAT YOU'LL ENJOY
OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super
Culture: inclusive company with a unique team culture
Equal Opportunity Employer – we encourage all suitably qualified applicants, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‐religious minority groups and people with disability
Individualised Learning & Development pathway options
Access to LinkedIn Learning for ongoing skills development
Exclusive staff discounts via employee‐only portal with leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel discounts for family and friends – flights, hotels, tours, cruises, travel insurance and more
Career opportunities across a global network of brands and businesses – we promote from within
Corporate health discounts – exclusive discounts on health insurance plans for you and your family, access to internal gym
Mental health support and Employee Assistance Program for staff and family
Regular award nights, social team‐building and industry events; opportunity to attend global conferences (Bangkok in ****, Sydney in ****)
Corporate Social Responsibility programme supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability initiatives to protect the environment as part of our leadership in tourism
Committed to reconciliation through a Reconciliation Action Plan – supporting Aboriginal and Torres Strait Islander inclusion, cultural safety and dedicated cultural leave
Are you ready to elevate your career in corporate travel?
Apply with FCM today!
#J-*****-Ljbffr

📌 Team Leader - Canberra, Act
🏢 Fcm
📍 Canberra