About the Opportunity
IFYS has an exciting opportunity for a skilled and motivated leader to fill the role ofCase Managerin Cairns.
This position is a front‐line management position overseeing one residential program and a team of Residential Youth Workers.
As aCase Manageryou will make a positive impact in the lives of children and young people by ensuring they are provided with high standards of care in a safe living environment.
What's on Offer
Permanent leadership role based in Cairns
Full‐time role, Monday to Friday roster
Salary base $110,350 per annum + superannuation – IFYS is committed to gender pay equity
Five weeks annual leave per annum
Not‐for‐profit salary packaging options to increase take‐home pay (package up to $15,900 per FBT year)
Career and professional development opportunities
Skilled leadership and supportive team environment
Unique in‐house training opportunities including Therapeutic Crisis Intervention, Preventing Child Sexual Exploitation and Sanctuary training
Free access to the CALM Premium App & Flight Centre personal travel discounts
Access to the Employee Assistance Program (EAP)
Key Responsibilities
Manage and oversee the day‐to‐day running of the program
Provide leadership and management to all staff, including supervision and development
Ensure that the program provides trauma‐informed therapeutic care to young people within a secure, clean and hygienic setting
Manage positive relationships with all stakeholders
Ensure the program adheres to all reporting and documentation requirements
Write Safety Plans and contribute to Positive Behaviour Support Plans




Attend critical appointments with young people and facilitate/attend relevant meetings
Complete rosters that reflect smart rostering and industrial compliance
Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans
Contribute to efficient and comprehensive onboarding, induction and training of new staff
Requirements for the Role
Experience working in a leadership position in a similar field
A relevant tertiary qualification, Diploma level or higher
Knowledge of relevant legislation and best practices
Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
Sound judgement, problem‐solving skills, and the ability to handle crisis situations calmly and effectively
Exceptional time management and prioritisation skills
Demonstrated experience in maintaining program compliance
A continuous learning mindset
Must Hold or be Willing to Obtain if Successful
Valid Queensland driver's licence with no restrictions
QLD Working with Children Check (Paid Blue Card)
Licensed Care Suitability Check (LCS2)
National Crime Check (IFYS will complete a new check through our systems)
Ability to provide two recent line manager references, including your current employer
We are an inclusive workplace that celebrates diversity and difference in our communities.
We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.
Applications close: 5:00 pm Friday the 24th of July
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📌 Case Manager (Queensland)
🏢 IFYS
📍 Queensland