Research Operations | Program Management | FMCG | Grocery | Retail | Syndicated Research | Excel | Stakeholder Management
We're partnering with a highly respected global insights consultancy that sits at the intersection of Australia's largest retailers and FMCG manufacturers.
They're looking for a Senior Program Manager to oversee the delivery of complex syndicated research that helps some of the world's biggest brands strengthen their commercial relationships.
Working with client teams, global colleagues and industry participants across Australia and New Zealand, you'll coordinate every stage of programme delivery, ensuring projects run smoothly and deliver robust, trusted insights.
The Role
This is a hands-on operational role where you'll manage the delivery of syndicated benchmarking programmes from survey setup through to final reporting.
You'll be responsible for:
Managing survey setup, testing and programme delivery
Maintaining participant databases and respondent lists
Working with retailer and manufacturer contacts to ensure the right people complete the right surveys
Monitoring response rates and ensuring strong representation across categories, departments and organisations
Coordinating qualitative interviews where required
Reviewing data and reporting outputs before delivery
Supporting client queries and managing portal access
Collaborating with global operations teams to ensure seamless programme delivery
Identifying opportunities to improve processes through automation, AI and smarter ways of working
You'll thrive if you enjoy balancing multiple priorities, solving problems and making sure every detail is delivered accurately and on time.
About You
Your experience might come from research operations or project management,



but we're equally interested in people from adjacent industries who understand the FMCG and retail landscape.
You may have worked in:
Market research operations or programme management
Category management or category analytics
Buying or merchandise planning
Supplier or customer relationship management
Retail operations or commercial support
Supply chain or logistics coordination
Whatever your background, you'll bring:
A good understanding of how retailers and FMCG manufacturers are structured and work together
Solid Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP
Excellent organisational skills and the ability to manage multiple priorities
A meticulous eye for detail and pride in delivering accurate work
A naturally curious, solutions-focused approach
Strong communication skills and the confidence to build relationships, ask questions and keep projects on track
Experience working with surveys, questionnaires or research fieldwork would be an advantage, but isn't essential
What's on Offer
Up to $120,000 + Super
Hybrid working with genuine flexibility
Paid birthday leave
A supportive, collaborative team with a great culture
About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy.
Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move.
We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.
Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
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📌 Senior Research Program Manager | Fmcg & Retail Insights (New South Wales)
🏢 Resources Group
📍 New South Wales