Job Summary
This is a full‐time position within the Supermicro Global Service Team.
Supermicro is seeking a Technical Account Manager that will be responsible for fieldwork at customer sites to resolve and repair server systems.
The Technical Account Manager is a critical part of post‐sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.
It requires the ability to support our Global Service network and help build a world‐class field engineering organization.
Essential Duties and Responsibilities
Serve as the primary point of contact for the Firmus project, managing both deployment and post‐deployment onsite service activities.
Plan and coordinate system installation, rack integration, and onsite testing in collaboration with Project Managers, logistics, and field engineers.
Monitor service performance and ensure timely response to customer requests, incidents, and escalations.
Work closely with engineering teams, sales, RMA, and production to resolve technical or operational issues.
Support field engineers through technical guidance, documentation, and training during live deployment and service operations.
Manage customer communication, provide status updates, and prepare service activity or performance reports.
Coordinate spare‐parts readiness and site support to minimize downtime and ensure SLA compliance.




Conduct onsite visits as needed to assess customer environments, gather feedback, and reinforce Supermicro service quality standards.
Assist in developing service procedures and best practices based on project experience and customer feedback.
Travel may be required (up to 25%) to customer sites or regional data centers.
Qualifications
Bachelor's degree in engineering or other technical field
5+ years of experience in engineering/IT industry
Strong background working with x86 based line of products
Must be punctual and detail‐oriented.
Fluent in English
Excellent communication (both oral and written) and interpersonal skills
Excellent troubleshooting and problem solving skills
Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected
Familiarity with Linux and Virtualization is a plus
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal prospect to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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📌 Technical Account Manager (Melbourne)
🏢 Super Micro Computer Spain
📍 Melbourne