Senior Manager, Contact Strategy & Customer Engagement (New South Wales)

Senior Manager, Contact Strategy & Customer Engagement (New South Wales)

03 Aug
|
Westpac Group
|
New South Wales

03 Aug

Westpac Group

New South Wales

Westpac Group is seeking a Senior Manager, Contact Strategy - Customer Solutions to design and improve customer engagement across channels.
You will use data, analytics and insights to shape strategies that support customers experiencing vulnerability or hardship, ensuring timely, empathetic conversations.
You will collaborate across strategy, data and stakeholder teams, partnering with Operations, Technology and Analytics to deliver scalable solutions, pilots and recent engagement approaches,
#J-*****-Ljbffr

📌 Senior Manager, Contact Strategy & Customer Engagement (New South Wales)
🏢 Westpac Group
📍 New South Wales

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