We are partnering with a leading organisation undertaking a major Salesforce transformation and are seeking a Senior Change Consultant to play a critical role in driving adoption, capability uplift, and business readiness across a large-scale implementation.
This is a 12-month contract chance which is hybrid working based in Adelaide.
You will lead the change and adoption strategy for a complex Salesforce program, working closely with delivery, business stakeholders, and end users to ensure the platform is embedded effectively and delivers measurable business value.
This role requires someone who can operate hands‐on across change delivery, training design, and stakeholder engagement in a fast‐paced, consulting‐led environment.
Key Responsibilities
Lead end-to-end change management activities across a Salesforce implementation, with a strong focus on Service Cloud
Design and deliver human‐centred change strategies that drive engagement, adoption, and behavioural change
Develop high-quality learning solutions, including instructional design, training materials, and enablement plans
Leverage Salesforce in-platform features (e.g. In-App Guidance) to enhance user experience and productivity
Partner with business stakeholders to assess impacts, map processes, and embed new ways of working
Support continuous improvement initiatives aligned to business process optimisation
Work across both public and private sector environments, adapting approach to suit context
About You
Proven, hands‐on experience delivering change within Salesforce implementation programs (Service Cloud highly regarded)
Strong background in human‐centred change methodologies and user adoption strategies
Demonstrated expertise in instructional design and learning development
Experience utilising Salesforce productivity and adoption tools such as In-App Guidance
Consulting background with strong business process improvement capability
Experience working across both public and private sector organisations
Excellent stakeholder engagement skills, with the ability to influence at all levels
This is an excellent opportunity to join a high‐impact transformation program where you will play a key role in shaping user adoption and driving successful outcomes.
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