6-month initial assignment
Sydney
Hybrid
About the Role
Green Light is seeking an experienced D365 CE Functional Lead to join an upcoming transformation project commencing in September.
This role is ideal for a senior functional consultant with deep expertise across Microsoft Dynamics 365 Customer Engagement (CE) and a proven track record leading functional workstreams on enterprise-scale implementations.
The successful candidate will be responsible for driving business requirements, solution design, stakeholder engagement, and functional delivery throughout the project lifecycle.
Experience within Financial Services, particularly Retail Banking, is highly desirable, as you will work closely with business stakeholders to ensure solutions align with industry requirements and customer experience objectives.
Responsibilities
Lead the functional design and delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions
Facilitate workshops to gather, analyse, and document business and functional requirements
Translate business requirements into scalable and effective D365 CE solution designs
Provide functional leadership across project delivery, configuration, testing, and deployment activities
Collaborate with solution architects, developers, and project stakeholders to ensure successful outcomes
Support business process improvement and transformation initiatives
Lead stakeholder engagement sessions and provide guidance on D365 CE best practices
Manage functional documentation, user stories, process maps, and solution specifications
Support SIT, UAT, training, and go-live activities
Identify risks, dependencies,



and opportunities for continuous improvement throughout delivery
Required Skills & Experience
Proven experience as a D365 CE Functional Lead, Senior Functional Consultant, or similar role
Strong hands-on experience delivering Microsoft Dynamics 365 Customer Engagement (CE) projects
Expertise across core D365 CE capabilities including:
Customer Service
Sales
Case Management
Customer Experience and Engagement
Experience leading functional workstreams within complex enterprise environments
Robust requirements gathering, workshop facilitation, and business analysis skills
Ability to translate business needs into functional solution designs
Experience working closely with technical teams, architects, and business stakeholders
Excellent communication, stakeholder management, and documentation skills
About Green Light Worldwide
We are an Australian onshore services company that provides technology capability across ANZ and Asia.
Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs.
At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage applications from all backgrounds and communities and are dedicated to providing a fair and accessible recruitment process for all candidates.
If you require any accommodations during the process, please contact ******
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📌 Ce Functional Lead (New South Wales)
🏢 Green Light Worldwide
📍 New South Wales