About the role
Reporting to theGeneral Manager, Public Affairs, you'll lead a small, high‐performing team responsible for stakeholder engagement, customer research and insight generation across AusNet.
You'll work across the business to ensure customer and stakeholder perspectives are embedded into strategy, planning and proposals – playing a key role in shaping AusNet's reputation, regulatory outcomes and transition to net zero.
What you'll be doing
Leading and developing a team of engagement and research specialists.
Designing and overseeing high‐quality engagement processes linked to major business planning initiatives (including price reviews).
Overseeing AusNet's customer research program, including customer satisfaction and energy sentiment tracking.
Managing key customer and stakeholder forums and advisory groups.
Acting as a trusted adviser to leaders across the business on engagement strategy and customer insights.
Translating engagement and research outcomes into transparent, actionable business impact.
Strengthening AusNet's customer‐centric approach to planning, decision‐making and delivery.
Building and maintaining strong relationships with customers, advocates, industry,



regulators and government.
Promoting AusNet's work externally, including through the annual Energy Charter Disclosure reporting and stakeholder newsletter.
What we're looking for:
Strong experience leading stakeholder engagement and/or customer insight functions in complex environments.
Confidence and experience engaging effectively with senior leaders, external stakeholders and diverse audiences.
Excellent judgement, communication and relationship‐building skills.
Ability to translate complex technical or regulatory concepts into clear, accessible engagement materials.
Experience leading people and managing competing priorities.
Exposure to the energy sector, regulation or price reviews is highly regarded, but not essential.
We're committed to building an inclusive culture and a diverse workforce.
We believe different perspectives are essential to our success, and we encourage all applicants to apply.
If you need any adjustments during the recruitment process, we're happy to discuss how we can support you.
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📌 Strategic Insights & Engagement Manager (Melbourne)
🏢 Ausnet
📍 Melbourne