ATTN: Quality & Pharmacovigilance Professionals
AgeMate is an Australian founded company in the longevity space, marketing a fast growing, subscription based supplement product across multiple global markets.
We are seeking a full timeQuality & Pharmacovigilance Manager, Melbourne based, to join our team.
This role offers hybrid work flexibility of 3 days in the office and 2 days from home.
We are a growing team of almost 20, headquartered in Cremorne, Melbourne.
The Role
As aQuality & Pharmacovigilance Managerat AgeMate, you will play a critical role in ensuring thesafety, quality, and regulatory complianceof our products supplied in Australia.
You will own and operate the company'spharmacovigilance and post market surveillance processes, acting as theTGA QPPV contact, ensuring adverse events, product complaints, and safety signals are appropriately monitored, investigated, and reported in line with Therapeutic Goods Administration (TGA) requirements.
You will also support the company's quality oversight framework, working closely with Supply Chain, Product, Customer Service, and contract manufacturers to ensure our products consistently meet high quality standards.
This is ahands on role with full ownership of pharmacovigilance and post market compliance, and is suited to someone who has previously operated in a similar capacity within complementary medicines.
About You
You care deeply about product quality and consumer safety and have experience ensuring both are maintained within a regulated environment.
You have worked with TGA listed complementary medicines and are comfortable operating independently across pharmacovigilance, complaints, and post market compliance.
You are structured and detail oriented, with a strong ability to investigate issues, manage documentation, and ensure regulatory requirements are consistently met.
You are pragmatic and solutions focused, able to work cross functionally to resolve issues and improve systems without over engineering processes.




Core Responsibilities
Pharmacovigilance and Safety Monitoring
Maintain the company's Adverse Event Reporting System and Adverse Event Register
Assess and document adverse events and support reporting of reliable adverse events to the TGA within required timeframes
Monitor adverse event trends and identify potential safety signals
Product Complaints and Post Market Surveillance
Maintain the Product Complaint Register
Investigate product complaints and determine whether issues represent safety concerns or quality defects
Monitor complaint and safety trends and escalate issues where required
Product Quality Oversight
Manage internal product quality review processes
Coordinate blind tasting panels and sensory evaluations where applicable
Maintain the company's retained sample program for finished product batches
Coordinate independent third party laboratory testing to verify product quality and label claims
Manufacturing Quality Oversight
Support quality oversight of contract manufacturers and suppliers
Review Certificates of Analysis (COAs) where required
Support investigation of manufacturing issues affecting product quality
Regulatory Compliance
Support compliance with TGA complementary medicines regulatory requirements
Support regulatory review of product labels and ingredient compliance
Support the company in meeting its obligations as Sponsor of therapeutic goods in Australia
Required Background and Experience
Hands on experience with TGA pharmacovigilance and post market requirements for complementary medicines




Proven experience working with TGA listed complementary medicines
Direct experience managing pharmacovigilance and post market surveillance for products supplied in Australia
Experience handling adverse event reporting and TGA safety reporting requirements
Experience investigating product complaints, safety issues, and quality deviations
Experience working with complementary medicine contract manufacturers
Strong understanding of TGA sponsor obligations for listed medicines
Skills
Strong attention to detail and documentation discipline
Structured approach to investigations and root cause analysis
Ability to manage safety and quality data in a clear and organised manner
Strong communication skills when working with cross functional teams
Ability to operate effectively in a growing, fast moving environment
Eligibility
Applicants must have full working rights in Australia.
Applicants must be based in Victoria.
Hiring Process
Application Review
45 Minute Video Interview
Case Study
Personality Psychometric Assessment
Formal Offer and Contract Negotiations
Total expected time to hire is 3 to 4 weeks
Benefits
Hybrid Work Flexibility: 3 days in the office, 2 days from home
Great Office Environment: No suit required
Convenient Location: 5 minute walk from Richmond Station
Office Amenities: End of trip facilities including showers and towels, sauna, rooftop basketball court, and golf simulator
To Apply
Please submit your CV in PDF format.
About Us
AgeMate is an Australian founded brand dedicated to enhancing longevity through innovative nutritional products.
Since ****, we have supported customers across Australia, New Zealand, the United Kingdom, and the United States, helping over 150,000 people with thousands of positive reviews.
Join a passionate, down to earth team and play a key role in building scalable product quality and safety capability as the business grows.
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📌 Quality & Pharmacovigilance Manager (Melbourne)
🏢 AgeMate
📍 Melbourne