Love managing big client relationships and delivering research that genuinely influences business decisions?
Join a highly regarded insights consultancy that's built its reputation on developing long-term partnerships with some of Australia's most recognised brands.
Combining strategic thinking, commercial acumen and rigorous research, they help clients better understand their customers, strengthen experiences and make smarter business decisions.
They're now looking for aResearch Managerto join the team supporting one of the firm's largest and most established client accounts.
Working alongside an experienced Client Director, you'll become a trusted day‐to‐day partner, leading ongoing research programs and working closely with stakeholders across insights, marketing, customer experience, product and strategy.
The Opportunity
This is a fantastic opportunity for someone who enjoys becoming an extension of their client's team.
Rather than juggling lots of smaller accounts, you'll develop deep knowledge of one major client, managing a broad programme of quantitative research that spans customer experience, advocacy, brand and strategic insight.
You'll:
Lead end‐to‐end quantitative research projects from proposal through to delivery
Deliver CX, NPS, customer advocacy and brand tracking programmes
Translate complex data into clear, commercially relevant recommendations
Build trusted relationships across a large, multi‐stakeholder client environment
Present insights that influence customer, product and commercial strategy
Support and mentor junior team members while working closely with senior client leaders
About You
You'll bring:




Around 4+ years' experiencein market research or customer insights
Experience working on amajor client accountor supporting a large, complex organisation with multiple stakeholder groups
Strong experience deliveringCX, NPS, customer advocacy, brand tracking or other ongoing research programmes
Exposure to sectors such asfinancial services, retail, telecommunications, insurance or other customer‐centric industries
Excellent project management skills and a strong quantitative research foundation
Confidence presenting insights and building long‐term client relationships
A team-oriented, commercially minded approach and genuine passion for delivering exceptional client service
What's on Offer?
The opportunity to become deeply embedded within a flagship client partnership
Meaningful strategic work with direct exposure to senior stakeholders
Mentoring from experienced client leaders and clear career progression
A collaborative, supportive and high‐performing culture
$110,000–$140,000 + Super (Negotiable), flexible working and 26 days annual leave
If you're looking to move beyond project delivery and develop your career managing a major client relationship while working on impactful customer and brand research, we'd love to hear from you.
Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio‐economic background.
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📌 Research Manager | Strategic Customer Insights (New South Wales)
🏢 Resources Group
📍 New South Wales