Help share the world's oldest living culture.
The Koorie Heritage Trust (KHT) is seeking an enthusiastic, highly organised and customer-focusedTours Coordinatorto lead the coordination and delivery of our renowned Guided Cultural Walking Tours.
This is an exciting prospect to join one of Australia's leading First Peoples cultural organisations and play a key role in connecting thousands of visitors each year with the rich histories, cultures and continuing traditions of the First Peoples of south-eastern Australia.
Working closely with our Manager – Cultural Experiences and a team of experienced First Peoples Cultural Guides, you will coordinate bookings, manage tour operations, schedule guides, support marketing initiatives and help ensure every visitor enjoys an exceptional cultural experience.
About the role
The Tours Coordinator is responsible for the day-to-day coordination of KHT's guided cultural walking tour program, including:
coordinating tour enquiries and bookings
scheduling and supporting a team of Cultural Guides
overseeing tour administration and Salesforce CRM
coordinating invoicing and financial administration
supporting recruitment, induction and ongoing guide development
contributing to tourism marketing and industry partnerships
identifying opportunities to improve operational efficiency and visitor experience.
This is a fast-paced role requiring excellent organisational skills, exceptional customer service and the ability to manage multiple priorities.
About you
You are someone who:
enjoys working with people and delivering exceptional customer experiences
is highly organised and thrives in a busy environment




has experience coordinating bookings, programs or events
can confidently manage competing priorities and deadlines
communicates professionally with clients, partners and colleagues
values teamwork, continuous improvement and cultural respect.
Experience working within tourism, cultural organisations, education, hospitality or the not-for-profit sector will be highly regarded.
About the Koorie Heritage Trust
The Koorie Heritage Trust is a First Peoples owned and managed not-for-profit organisation located in the Birrarung Building at Federation Square.
Our vision is to ensure the rich cultural heritage, history and knowledge systems of First Peoples are valued, celebrated and an active part of society.
Through exhibitions, guided walking tours, cultural learning, oral history, collections, family history services and public programs, we create opportunities for people to engage with the continuing cultures of the First Peoples of south-eastern Australia.
We offer:
the opportunity to work within a leading First Peoples cultural organisation
a supportive and inclusive workplace
salary packaging benefits
Employee Assistance Program (EAP)
ongoing professional and cultural development
a workplace where culture, community and purpose are at the heart of everything we do.
Applications
Further information on the Tours Coordinator role including key selection criteria can be found on our website: /
Applications close 21 August ****.
The Koorie Heritage Trust is an equal opportunity employer and warmly encourages applications from Aboriginal and Torres Strait Islander peoples.
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📌 Tours Coordinator (Melbourne)
🏢 Koorie Heritage Trust
📍 Melbourne