Reference Number: *****: Technical Support Analyst, Electronic Medical Records
Employment Type: On Going Full Time (FT)
Location: Northern Health (All Campuses)
About Northern Health
As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home.
Our reputation of community minded, inclusive and progressive is matched to none.
Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state.
With a booming, culturally rich and diverse community, and less than an hour's drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne's North is fast becoming the place to be.
Northern Health are seeking applications from motivated and suitably experienced EMR Technical Support Analysts to join the Electronic Medical Records (EMR) - Digital Health team at Northern Health
Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.
Services are provided through our six main campuses
Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital.
In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.
About the Role
The EMR Technical Support Analyst is responsible for providing technical support and maintenance for EMR device integration and associated infrastructure, including ECG, Vitals Link, BMDI connectivity, and the 724 Downtime Viewer.
The role is responsible for troubleshooting and resolving technical issues, managing and coordinating technical incidents across the organisation,



and escalating complex matters to the EMR Technical Device Analyst where required.
Working collaboratively with key stakeholders, the analyst ensures the ongoing availability, reliability, and performance of EMR systems through proactive infrastructure maintenance, incident management, and participation in an on‐call support roster.
To be successful in this role you will have:
Work closely with Biomedical Engineering, ICT and NH stakeholders to support andmaintaincurrent EMR systems and future developments
Participate in EMR user onboarding and administration
Support and trouble shoot EMR 724 downtime solution
Peripheral integration with EMR (WOW - workstation on wheels, label,scriptand plain paper printers) and perform asset management
Work closely with medical device vendors including Philips, GE, Baxterregardinggateways and device integration
Cerner Olympus andLightsOnadministration to ensure environment stability and consistency
Citrix administration and troubleshooting
Assist Associate Director EMR Operations with domain and application management
Assistwithmaintainingtechnical documentation design and diagrams
Support EMR technical implementation, testing and troubleshooting activities asrequired
Work in partnership with the technology vendors to undertake application testing
Participate in office andafter hoursbusiness as usual support including EMR project go live implementations




Owner ofon-premiseand cloud application including infrastructure that is outside the scope of the Northern Health Biomedical Engineering and ICT teams
Responsible for EMR technical related issues, and engage Biomedical Engineering, ICT or external vendors such as HTS (Health Technology Services) and Oracle Health asrequired
Provide support for building,testingand training materials and activities
Work closely with other EMR and ICTteam membersregarding HTS/Oracle Health technology and infrastructure changes
Assistwith the coordination of planning for system outages,upgradeand system interruptions
Participate in post implementation of reviews for relevant critical EMR incidents and outages
For further details, please refer to the Position Description.
Alternatively, you can contact Thomas Ko - Associate Director EMR Operations, ******.
Applications close Thursday 13 August ****.
Why work at the Northern Health
NH offer a range of benefits which support and reward staff both personally and professionally.
Our staff benefits include award winning facilities and campus partnerships, Career development and events, an award-winning Health and wellbeing program and financial perks.
Health and Wellbeing programs, including our new 'Thrive' program
Flexibility in the workplace and extra leave options and support
An inclusive and culturally safe space
Access to salary packaging & EAP
Comprehensive Library services for learning, research, clinical decision‐making, leisure and wellbeing (onsite and online)
Work with us!
Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve.
Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.
#J-*****-Ljbffr

📌 Technical Support Analyst, Electronic Medical Records (Melbourne)
🏢 Northern Health
📍 Melbourne