Sales & Customer Service ITM Industrial Products Surfers Paradise, Queensland, Australia
Join a market-leading tools business with real growth opportunities
ITM is a leading Australian importer and wholesaler of professional tools and equipment, supplying retailers and industrial distributors nationwide.
With over 30 years of success, a strong portfolio of globally recognised brands (including ITM, Wiha, Teng Tools, Holemaker and more), and a modern purpose-built facility in Stapylton — we're continuing to grow and expand.
We're now looking for a customer-focused Internal Sales Specialist to support our national distributor network and play a key role in our next phase of growth.
Why join ITM?
Work withwell-known global tool brands
Be part of ahigh-performing, supportive team
Stable, growing businesswith strong market position
Clear pathway forcareer progressioninto senior sales or leadership roles
Modern office and warehouse facility
About the role
This is a fast-paced, relationship-driven role where you'll be the key point of contact for our national customer base.
Working closely with the General Manager and Customer Service team, you'll support customers across phone and email — helping drive sales, solve problems, and deliver a great experience.
Key responsibilities




Respond to incoming enquiries from retail, trade and industrial customers
Provideproduct advice and technical guidanceacross our tool and equipment range
Prepare quotes, check availability, and manage order enquiries
Support sales of specialised equipment from enquiry through to completion
Build strong relationships with customers and identify sales opportunities
Deliver a consistently high standard of customer service
About you
You're someone who enjoys working with customers, knows your way around tools (or similar products), and takes pride in delivering great service.
You will ideally have:
Experience intools, hardware, industrial or similar product environments
Strong communication and relationship-building skills
A practical, solutions-focused mindset
The ability to work efficiently in a rapid-paced team
Good computer skills (ERP/CRM experience highly regarded)
A proactive, positive attitude
What makes you stand out
Previous internal sales or trade counter experience
Technical knowledge of tools, machinery or workshop equipment
Experience supporting B2B customers
The details
Full-time, Monday to Friday
8:00am – 4:30pm
Based in Stapylton, QLD
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📌 Sales & Customer Service (Queensland)
🏢 ITM Industrial Products
📍 Queensland