About City Fertility
Over 21,000 babies and countless smiles for more than 21 years.
As one of Australia's leading IVF and fertility service groups, we combine cutting-edge science with compassionate care.
Our partnership with the CHA IVF global network gives us access to world-class expertise and innovation.
Why Join Us?
Be part of a global network with world‐class fertility expertise
Work in a supportive, collaborative, and inclusive team environment
Access ongoing professional development and career growth opportunities
Make a meaningful difference in the lives of patients and families every day
About the role
The Patient Services Administrator at City Fertility plays a vital role in supporting patients through one of the most significant journeys of their lives.
Guided by our values ofCompassion, Respect, Commitment, Quality, and Communication, this role is the first point of contact for patients, helping them navigate their fertility journey with empathy and clarity.
The position will directly contribute to delivering high-quality, patient-centred care and fostering trust and confidence in our services.
It is a great opportunity to make a meaningful impact and develop skills in a dynamic, supportive environment committed to continuous improvement and clinical excellence.
This position is based in Gold Coast and is permanent full time.
What you'll do
Provide exceptional first-point-of-contact service to patients, ensuring all interactions reflect empathy, respect, and professionalism
Manage patient appointment scheduling, registration, and pathway coordination to ensure a seamless experience
Prepare accurate, individualised fee estimates and manage billing processes in line with Medicare guidelines
Handle incoming calls and inbox management promptly and effectively, maintaining clear and compassionate communication




Maintain accurate patient records and data entry in compliance with privacy and confidentiality standards
Support daily banking, reconciliation, invoicing, and debt collection processes with attention to detail
Assist with internal audits, accreditation reporting, and compliance activities to uphold quality standards
Monitor and maintain reception and waiting areas to ensure a welcoming environment for patients and visitors
Liaise with clinicians, suppliers, and external partners to support operational needs and patient care
Contribute to continuous improvement initiatives, including policy and process reviews and change management programs
Provide support for donor and surrogacy programs, storage consent monitoring, and compliance requirements
Troubleshoot Medicare claims and liaise with relevant agencies to resolve patient billing issues
Uphold workplace health and safety standards, reporting hazards and incidents promptly
Represent City Fertility's values in all interactions, promoting a positive, patient-focused culture.
What we are looking for
The successful candidate will have:
Minimum Year 12 qualification (or equivalent) and eligibility to work in Australia
At least 12 months experience in office administration or reception, with solid customer service skills; experience in medical administration is preferable
Proficiency in Microsoft Office Suite and ability to learn practice management software; attention to detail and strong organisational skills
Demonstrated ability to communicate effectively, manage multiple priorities, and work collaboratively in a patient-focused environment aligned with City Fertility's values
Commitment to maintaining confidentiality, continuous learning, and supporting quality and compliance standards in healthcare
Ready to Apply?
If you are ready to help shape the future of fertility care, we would love to hear from you.
Please note that as this is an on‐site role, successful candidates will need to be able to work on‐site across various clinic locations within Queensland.
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📌 Patient Services Administrator (Queensland)
🏢 Fertility
📍 Queensland