Support Critical Compliance & Operational Processes
Fast-Paced & Collaborative Environment
We are seeking a highly organised Operations Coordinator to support the execution of compliance, case management and operational processes within a regulated workplace.
This role plays a key part in ensuring accurate documentation, timely response tracking, stakeholder coordination and adherence to service level agreements across a range of operational and compliance activities.
Key Responsibilities
Create, maintain and update case files across the full case lifecycle, ensuring all records are accurate, complete and centrally stored
Manage documentation associated with compliance, show cause, remediation, termination and dispute processes
Monitor shared mailboxes and coordinate the management of incoming responses and correspondence
Track response deadlines and key milestones to ensure adherence to established SLAs and compliance requirements
Categorise responses, update tracking systems and maintain audit-ready records of all case activities
Coordinate workflows across multiple stakeholders to ensure seamless progression of cases and operational activities
Support the preparation and distribution of notifications, documentation and compliance communications
Provide accurate reporting and status updates to support operational decision making and case management activities
Liaise with internal stakeholders to ensure information is captured, communicated and actioned in a timely manner
Support operational governance by maintaining process compliance, documentation standards and service level commitments
About You
Experience in operations coordination, workflow administration, case management or a similar support function
Strong organisational skills with exceptional attention to detail and documentation accuracy
Ability to manage multiple priorities, deadlines and competing workloads in a fast-paced environment
Experience working with shared mailboxes, tracking systems and document management platforms
Strong written and verbal communication skills with the ability to engage a range of stakeholders
Demonstrated ability to coordinate activities across multiple teams and business functions
Experience supporting compliance, governance or regulated business processes is highly desirable
Ability to work autonomously while maintaining high levels of accuracy, accountability and professionalism
Strong problem-solving skills and the ability to identify process improvements and efficiencies
Proficiency with Microsoft Office applications and operational reporting tools
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