Strong hands-on L2 support experience with IAM applications (Forgerock / Ping)
Experience with ForgeRock stack (Directory Services, FRIM, FRIG)
Proficiency in Groovy scripting
Solid understanding of Java (debugging, minor enhancements)
Experience with Kubernetes and containerized environments
Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML
Experience with Splunk and New Relic for monitoring and log analysis
Familiarity with Codefresh and GitHub Actions for CI/CD
Knowledge of Incapsula (Imperva) or similar WAF solutions
Solid understanding of IAM, security protocols, and authentication flows
Must Have Skills
Strong hands-on L2 support experience with IAM applications (Forgerock / Ping)
Experience with ForgeRock stack (Directory Services, FRIM, FRIG)
Proficiency in Groovy scripting
Solid understanding of Java (debugging, minor enhancements)
Experience with Kubernetes and containerized environments
Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML
Experience with Splunk and New Relic for monitoring and log analysis
Familiarity with Codefresh and GitHub Actions for CI/CD
Knowledge of Incapsula (Imperva) or similar WAF solutions
Strong understanding of IAM, security protocols, and authentication flows
Requirements Detailed Job Description




Roles and responsibilities:
Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack
Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle
Support and maintain ForgeRock Directory Services (DS) environments
Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG)
Develop and maintain Groovy scripts for customization and automation
Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels
Investigate issues using monitoring tools like Splunk and New Relic
Support Kubernetes-based deployments and containerized IAM workloads
Assist with CI/CD pipelines using Codefresh and GitHub Actions
Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting
Perform Java-based debugging and minor code enhancements
Participate in incident management, RCA, and problem management
Collaborate with security and infrastructure teams to ensure compliance with security best practices
Support release deployments and environment stability across Dev/Test/Prod
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📌 Support Engineer (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne