AtCertis Security Australiaour mission is to make our worldsafer, smarter and better.As Australia's only next generation security company operating at scale, we protect some of the nation's most sensitive assets through disciplined operations, strong governance and highly trusted people.
Job Impact
We are seeking professional Security Officers to support Queensland's public transport network across theGold Coast Light Rail.
This is a frontline role where professionalism, customer service and a strong commitment to community safety are essential in creating a safe, welcoming and secure environment for passengers and stakeholders.
As a visible and trusted presence across the network, you'll play an important role in supporting commuters, assisting with enquiries, managing challenging situations and helping ensure services operate safely and efficiently.
No two days are the same, making this a rewarding opportunity for individuals who enjoy working with people and making a positive impact in the community.
About the Role
The security team supporting the Gold Coast Light Rail plays a critical role in ensuring the safety, comfort and confidence of passengers travelling throughout the network.
As a Security Officer, you will be a visible presence across stations and light rail environments, delivering exceptional customer service while maintaining a safe and secure atmosphere for commuters, visitors and transport staff.
Employment Type:Permanent Part-Time
Location:Gold Coast Light Rail Network
Roster:Rotating shifts including weekdays, weekends and public holidays, inclusive of day, afternoon and overnight shifts.
Additional shifts may be available to support operational needs and event requirements.
Key Responsibilities
Primary duties include,



but are not limited to:
Providing a visible and professional security presence across the Gold Coast Light Rail network
Delivering exceptional customer service and assisting passengers with enquiries and directions
Maintaining a safe, secure and welcoming environment for commuters, visitors and stakeholders
Monitoring and responding to security incidents in accordance with site procedures
Managing and de-escalating challenging situations in a calm and skilled manner
Supporting crowd management and emergency response activities when required
Completing incident reports and maintaining accurate records
Ensuring compliance with all client, company and regulatory requirements
About You
You are a confident and professional Security Officer who enjoys working with people and takes pride in creating safe, welcoming environments for the community.
You thrive in customer-facing roles, remain calm under pressure and can confidently manage challenging situations while delivering exceptional service.
You will bring:
Previous experience in a customer-facing security role
Strong communication and interpersonal skills
A professional and approachable manner
Ability to build positive relationships with passengers, stakeholders and team members
Confidence in managing conflict and de‐escalating difficult situations




Strong situational awareness and problem‐solving skills
High attention to detail and accurate reporting capability
Ability to work independently while contributing to a team-focused environment
A proactive approach to safety, security and customer service
Flexibility to work overnight shifts, primarily on Fridays and Saturdays, with the ability to support additional shifts as operational needs arise
Mandatory Requirements
Current QLD Security Licence (Crowd Control & Unarmed)
Current First Aid & CPR Certificate
Valid Australian Driver Licence
Ability to obtain Rail Category 3 Medical Clearance
Unlimited working rights in Australia
Why Join Certis
Work on the Gold Coast Light Rail network, supporting the safety and experience of thousands of passengers every day
Access career progression through our leadership and development programs
Enjoy a dynamic role where no two days are the same
Employee benefits including retail discounts and wellbeing support programs (EAP)
Be part of a supportive and inclusive workplace culture
Ongoing training and growth opportunities within a global security organisation
Diversity Statement
Within Certis Australia, we believe our strength lies in the diversity of our people.
We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.
Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.
We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.
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📌 Security Officer (Queensland)
🏢 Certis-f2763f46
📍 Queensland