Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.
We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world.
By combining cutting-edge and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.
A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.
To find out how we go beyond the expected to deliver the exceptional, visit us at .
TheGuidewire Business Analyst (BA)plays a critical role in bridging business needs with system capabilities within theGuidewire platform.
This role focuses onrequirements discovery, process analysis, and solution delivery support, working closely with business and technology stakeholders to ensure Guidewire solutions are effectively configured and enhanced to meet organisational objectives.
The position requires stronginsurance domain expertise, hands‐on Guidewire experience, and the ability to operate effectively acrossAgile and traditional delivery environments, supporting transformation initiatives across claims, policy, billing, or related operational areas.
Key Responsibilities




Business & Functional Analysis
Act as asubject matter expert (SME)for the Guidewire platform and associated business workflows, including claims, policy, billing, investigations, and reporting.
Engage business and technology stakeholders toelicit, analyse, document, and validate business and functional requirements.
Translate business needs intoclear, actionable specificationsto support Guidewire configuration, enhancements, customisations, and system integrations.
Develop and maintain high‐qualitybusiness analysis artefacts, including BRDs, FRDs, epics, user stories, process flows, data definitions, and acceptance criteria.
Performcurrent‐state and future‐state analysis, identifying gaps, risks, and improvement opportunities.
Collaborate closely with solution architects, developers, vendors, and Guidewire implementation partners to support solution design and delivery.
Testing & Implementation Support
DefineUAT strategies, test scenarios, and test casesaligned to documented requirements.
Support UAT execution, including defect triage, clarification of requirements, and business sign‐off.
Assist withchange impact analysis, training inputs,



and business readiness activities to ensure smooth implementation and adoption.
Stakeholder Engagement & Delivery Support
Facilitateworkshops, design sessions, backlog refinement, and requirement walkthroughs.
Partner with Product Owners, delivery teams, and business leads to ensure alignment across scope, priorities, and outcomes.
Act as atrusted advisorto business users, providing guidance on optimising Guidewire capabilities to support operational and strategic goals.
Required Qualifications & Experience
5+ years' experienceas a Business Analyst delivering technology or platform‐based initiatives.
Hands‐on experience withGuidewire(implementation, enhancement, or production support).
Strong understanding ofinsurance operations, including claims, policy administration, or billing (cyber insurance exposure desirable).
Demonstrated ability to producehigh‐quality analysis and delivery documentation.
Experience working inAgile and/or Waterfall delivery environments.
Excellentcommunication, facilitation, and stakeholder managementskills.
We offer you great opportunities within a dynamically growing consulting organization.
You will elaborate and deliver best practice solutions and will be able to further develop your skills.
At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
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📌 Guidewire - Business Analyst (Melbourne)
🏢 Infosys Singapore & Australia
📍 Melbourne