Join the world's largest privately owned insurance broker
Build trusted partnerships and deliver specialist strata insurance solutions
Flexible work options
As a Strata Client Manager, you will play a key role in managing and growing a portfolio of strata clients by delivering expert insurance advice and an exceptional client experience.
You'll work closely with owners' corporations, strata managers, and insurers to design and maintain tailored insurance programs that protect clients' assets and meet legislative requirements.
Working at Lockton is an exciting prospect to be part of a business with strong growth, a flat structure, and a genuinely people-first culture.
We encourage ideas, collaboration, and innovation, and we're committed to supporting your professional development at every stage of your career.
If you enjoy building long-term client relationships and want to specialise in strata insurance within a collaborative and supportive environment, this role could be for you.
What will you be doing?
Act as the primary point of contact for a dedicated portfolio of strata clients
Build strong, long-term relationships with owners corporations, strata managers, and key stakeholders
Provide specialist advice on strata insurance coverage, policy structures, risk exposures, and claims trends
Conduct regular client reviews to ensure insurance programs remain fit for purpose and aligned to client objectives
Insurance placement & renewals
Manage end-to-end renewal and placement processes, including market engagement, negotiation, and insurer submissions
Prepare and present clear, compliant renewal reports and insurance recommendations
Ensure accuracy of policy documentation, coverage analysis,



and timely issuance of policies
Develop and maintain strong relationships with insurers to optimise coverage, pricing, and term
Risk, compliance & governance
Ensure all advice and documentation complies with regulatory requirements, internal policies, and professional standards
Maintain accurate and up-to-date client records in broking systems
Identify opportunities for risk improvement and support clients with risk mitigation strategies
Work closely with internal teams across claims, technical, and operations to deliver a seamless client experience
Identify opportunities to expand services, cross-sell solutions, and support portfolio growth
Contribute to continuous improvement initiatives and provide support to junior team members as required
You will need the following experience and qualifications:
Demonstrated experience in strata insurance and/or commercial insurance broking
Proven ability to lead, coach, and manage team members
Strong client relationship management and advisory capability
Solid understanding of strata insurance requirements and legislation
Experience managing renewals, placements, and insurer negotiations
High attention to detail with strong organisational and time management skills
Excellent written and verbal communication skills




Tier 1 Insurance Broking qualification (or willingness to obtain)
Experience contributing to portfolio growth or retention strategies
Broader commercial broking exposure
We offer:
Flexible and hybrid working arrangements to support work-life balance
Ongoing professional development and career progression opportunities
Access to mentoring, training, and knowledge-sharing across the business
Competitive remuneration and recognition programs
Health and wellbeing initiatives, including EAP support
Paid parental leave, volunteer leave, and additional wellbeing days
An inclusive and supportive culture where your contribution genuinely matters
About Lockton
Lockton is the world's largest privately owned insurance broker.
Recognised as a Great Place to Work in Australia, we're known for our entrepreneurial spirit, flat structure, and strong values-driven culture.
With a 98% client retention rate locally and a global footprint, we employ some of the best minds in the risk and insurance industry.
Insurance is a stable, evolving, and highly rewarding career — and at Lockton, your voice and ideas help shape our future.
To learn more about us, visitglobal.lockton.com.
Lockton is an equal opportunity employer and is committed to creating an inclusive environment for all associates.
We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, people with disability, LGBTIQ+ individuals, and those from culturally and linguistically diverse backgrounds.
**We do not accept speculative CVs from recruitment agencies and will not be liable for any fees associated with unsolicited submissions.
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📌 Client Manager (New South Wales)
🏢 Lockton
📍 New South Wales