This is a senior delivery leadership role within a well-established SaaS organisation, where you will take full ownership of customer delivery outcomes across a portfolio of enterprise clients.
Rather than operating within a traditional PMO structure, this role sits at the intersection of delivery, commercial accountability and customer relationship management.
You will be responsible for ensuring successful implementation outcomes, maintaining strong executive-level relationships, and safeguarding the commercial integrity of each engagement.
The organisation has built a strong reputation for delivering complex platform implementations and partnering closely with its clients, making this a high-impact, visible position within the business.
The role
You will lead delivery across multiple client engagements, acting as the senior point of accountability from initiation through to go-live and beyond.
Key responsibilities include:
Owning end-to-end delivery across SaaS / PaaS implementations
Acting as the primary point of contact for customers at a senior level
Managing commercial performance, including budget, margin and change control
Leading governance frameworks, including steering committees and executive reporting
Driving delivery predictability across multiple concurrent programs
Managing risks, issues and escalations with a solutions-focused approach
Leading and influencing cross-functional delivery teams




This is a role for someone who takes ownership of outcomes and is comfortable operating with both delivery and commercial accountability.
What they're looking for
Demonstrated experience delivering SaaS or PaaS implementations to external clients
Strong commercial acumen, including ownership of budgets, margin and delivery performance
Experience leading multiple concurrent client engagements
Proven ability to operate as the primary escalation point for customers
Experience leading, mentoring or influencing delivery teams
Exposure to insurance or regulated environments is beneficial, but not essential.
Why this role
High-impact, customer-facing leadership position
Strong alignment between delivery, commercial ownership and client success
Established platform with a growing client base
Opportunity to shape delivery standards and influence outcomes at scale
Why Join?
This is an opportunity to lead enterprise-grade technology implementations for an award-winning SaaS platform used by leading insurers.
You'll step into a high-trust workplace where delivery professionals are empowered to make an impact.
With a flat structure, collaborative leadership, and a strong focus on innovation, your ideas will shape delivery practices and influence the client experience.
Enjoy flexible work arrangements, meaningful projects, and a passionate team committed to real results across the insurance sector.
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📌 Lead Delivery Manager (New South Wales)
🏢 White Bay
📍 New South Wales