BOQ Group is seeking a Customer Relations Consultant – EDR to manage escalated customer complaints and lead investigations under AFCA and other external dispute resolution bodies.
You will work with Legal and internal experts to ensure accurate responses, negotiate fair outcomes, and identify trends to drive continuous improvement across banking products and processes.
This role requires in-depth regulatory knowledge and strong negotiation, with explicit written and verbal communication to support
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📌 Edr & Customer Relations Specialist (New South Wales)
🏢 Boq Group
📍 New South Wales
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