Role: Inside Sales Manager covering Pacific Region (Australia/New Zealand/Pacific Islands)
Inside Sales Global Account Manager (competitive compensation to market)
Renewals (Customer Success)
Pursuit of renewal contracts from M-90 (90 days prior to expiration) with objective to maximise OTR (on time renewals) to 100
Business Development
Targeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/Gold
Targeting Chinese Retailers and Supply Chain operating in Australia/Current Zealand
Tele-Nurturing of nominated/selective English Retailers, identified by Marketing Campaigns
BDM from target file of prospects and potential customers:
Prospecting via Telephone and Web-Meetings
Qualify the needs, expectations and profiles of prospects and customers
Present the solutions included in the GOLD portfolio
Send prospects and customers required business documentation
Support the implementation and follow-up of marketing operations
Prepare contractual documents and provide follow-up until registration by the Legal department




Carry out customer follow-up to ensure high quality service
Provide customers with information and advice
Develop customer loyalty and build a relationship of trust with customers
Define an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teams
Execute and following-up this plan while respecting the company's sales strategy
Qualify and keep the CRM up to date
Further develop their knowledge of Symphony EYC solutions, industry needs and customer environments
Hybrid Office Manager (transitional from 30% down to 0%)
Transitional element of the role.
Reduce % time over a 6month period towards semi-automation via new business processes
Team with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewals
Team with AP.STC for Accounts Payable for non-recurrent payments
Expense Consolidation/Follow-up for Pacific Region business
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📌 Inside Sales Account Manager (New South Wales)
🏢 Uniting Holding
📍 New South Wales