Take on a 16‐month contract as Customer Operations Manager in LEGO® Australia and New Zealand to support business growth with an analytical and process‐improvement approach.
Contract Details
• 16‐month contract for parental leave cover. No relocation assistance is offered. Coverage of benefits for contractual positions may change or vary.
Core Responsibilities
Provide insights to and support the Customer Business Planning in coordination with Key Account Managers and the Demand Planning team.
Identify, highlight and act on market inventory issues with recommendations to the Demand Planning team and Account Managers for future product flow.
Facilitate retail promotional tracking.
Collaborate with the Demand Planning team to assure transparency and alignment in customer listings and future demand plans.
Conduct market inventory and retail closing stock analysis.
Facilitate the monthly Sales Review, preparing the information and presentation for the meeting and driving the actions and outcomes after the meeting.
Participate in and drive projects within ANZ and/or the wider APAC organization.
Required Qualifications
Minimum 8 years of experience in operations, business analytics, key account management, or retail analytics.
Excellent communication skills.
Excellent Excel and analytical skills.
SAP knowledge is an advantage.




Previous experience in FMCG or other fast‐paced industries is preferred.
Solid critical thinking skills, with the ability to anticipate market trends and align recommendations with business objectives.
Benefits
Family Care Leave – enhanced paid leave options for significant times.
Insurance – life and disability insurance coverage for all colleagues.
Wellbeing – resources and benefits to nurture physical and mental wellbeing.
Colleague Discount – generous discount from day 1.
Bonus – reward through a bonus scheme when goals are reached and eligibility is met.
Workplace – hybrid work policy: average of 3 days per week in the office.
Equal Employment Opportunity
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
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📌 Customer Planning & Analytics Manager (16 Month Contract) (New South Wales)
🏢 LEGO
📍 New South Wales