Benefits
Flexible hybrid working setting – WFH 2 days per week once trained.
Belrose location, parking on site
Comprehensive training with ongoing support
About the Company
For over 135 years, this company has provided consumers with high-quality products to support the health and wellbeing of patients, spanning both hospital environments and FMCG markets.
About the Opportunity
Join the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email.
Duties
Support a small and collaborative Customer Service team working across FMCG and Hospital accounts in Australia
Process sales orders in SAP with strict attention to cut-off times
Handle medical enquiries and complaints, ensuring accurate pharmacovigilance reporting
Manage customer enquiries via phone and email – including operations issues, claims, and delivery investigations
Liaise with 3PL providers to resolve logistics issues
Collaborate with internal teams including Supply Chain, Quality, and Regulatory to ensure seamless operations and customer satisfaction
Contribute to process improvement by supporting the development and updating of SOPs
Skills and Experience
Previous customer service experience within healthcare, pharmaceuticals, or FMCG industries
SAP order management experience essential
Strong attention to detail and accuracy in data handling
Ability to work autonomously and take initiative in problem-solving




Effective communication skills across phone and email with internal and external stakeholders
Positive, solutions-focused attitude and willingness to be upskilled
Master data understanding highly regarded
Culture
Join a supportive and collaborative office environment where teamwork, maturity, and accountability are valued.
The team promotes open communication, continuous learning, and process improvement while maintaining a positive and professional atmosphere.
How to Apply
Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on ************ for a confidential discussion.
About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
Medical Affairs & Life Sciences Recruitment
- Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
Commercial Recruitment
- Marketing, Sales, Analytics, Government and External Affairs
Business Operations & Infrastructure Recruitment
- Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D;, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
Clinical Care Recruitment
- Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
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📌 Customer Service Representative (New South Wales)
🏢 Healthcare Professionals Group
📍 New South Wales