SUMMARY OF ROLE
The Client Services team at ****heads is the engine that keeps all of our accounts powered.
Our business is understanding what our clients need and delivering the solutions to help them get there.
We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.
To be part of the Client Services team at ****heads you must be a passionate, details-loving, communications expert, collaborative team player and driven by the need to make things work.
As an Account Manager, you will support our client services, community and relationships teams to deliver world class digital, social first and experiential brand campaigns.
This is a versatile role: you will be involved in client meetings, briefings, research, brainstorms, campaign execution and reporting.
Outside of any day to day accounts, you will also work on new business and projects, advise on the changing landscape and contribute to industry and social trend updates.
You must be enthusiastic, solution-oriented, with strong interpersonal and organizational skills.
Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work.
RESPONSIBILITIES
Assists and supports the operations of client accounts on a day-to-day basis, working alongside internal teams
Demonstrates a thoughtful understanding of the client's business, customers, brand, and challenges
Aids in the development and project management of campaign and briefings
Assists in account administration duties such as scheduling meetings, following up on client comms, stakeholder coordination, event development etc.




Attends and moderates meetings, preparing and/or bringing necessary status documents and providing comprehensive recap and next steps to the internal team via our internal tool, ClickUp
Building client relationships; listen to and understand individual client requirements and consistently meeting if not exceeding their expectations;
Confidence to talk in both client meetings and internal planning meetings, demonstrating an understanding of the industry and the client brand.
Ability to be thorough and write detailed briefs for internal teams, as well as ask the right questions and extract all relevant information from client briefs.
Fosters a positive relationship with key team members at all levels of the client organisation
Works cross-functionally with all departments, including Relationships, Community Management, Strategy, Creative and Insights
Stays up-to-date on industry trends, business opportunities, and best practices
Able to work independently and effectively manage up to the Account Director / Group Account Director
Identifying new business and campaign opportunities within client portfolio
KEY SKILLS
An understanding of social media and its impact on brands
Excellent written and verbal communication skills
An eye for creative content: both written and visual
The ability to think:
Creatively (capable of thinking differently and disruptively)
Strategically (able to analyse situations and see the big picture)




Intelligently (critical think that identifies gaps and fills them)
Excellent organisational management, time management & team management skills
The ability to work under pressure and on multiple projects whilst keeping an eye on the finer details
Proficiency in using a wide variety of social platforms and tools
Your first priority will be to do your job to the best of your abilities.
Your second priority will be to help those around you to do their job to the best of their abilities.
This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.
Minimum 2-3yrs agency experience ideally with social media and/or influencer experience
Account management or project management experience; solid advantage if you have a background in account management within the social and/or influencer space
Strong written, verbal communication, and presentation skills
Strong advantage if you have experience building social communities and/or community management
This is a hybrid role, with 3 days per week in office required.
You must reside in one of our office locations: Sydney, or Melbourne
Equal Opportunities Employer
****heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity.
We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect.
We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
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📌 Sydney Account Manager Summary Of Role (Melbourne)
🏢 1000heads Group
📍 Melbourne