Transurban in Melbourne is seeking a Customer Specialist Support Lead to guide a dedicated team delivering compassionate, customer-focused support to people in vulnerable circumstances. You will coach and empower the team, drive improvements in support processes, and build partnerships with community partners and internal teams.
The role requires solid relationship skills, experience in high-stakes advocacy, proficiency with CRM tools, and a data-driven mindset to analyse performance and report
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📌 Customer Support Lead — Data-Driven Coach (Melbourne)
🏢 Transurban
📍 Melbourne
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