Nice To Have Skills
Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.
Must Have Skills
Dynamics CRM
copilot
Business Process Flows
Nice To Have Skills
Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.
Experience with Copilot Studio and AI Builder.
Experience in enterprise-scale CRM implementations.
Detailed Job Description
Key Responsibilities
Design, develop, and customize Microsoft Dynamics 365 CRM solutions.
Develop and maintain plugins, custom workflows, custom actions, and business process flows.
Create and customize forms, entities, views, dashboards, and security roles.
Develop client-side scripting using JavaScript and TypeScript.
Build integrations with external systems using REST APIs, Web APIs, Azure Services, and .NET technologies.
Develop Power Automate flows and Power Apps solutions.
Work with Azure Functions, Logic Apps, Service Bus, and API Management for integrations.
Participate in requirements gathering, solution design, development, testing, and deployment.
Troubleshoot and resolve application issues and performance bottlenecks.
Collaborate with business analysts, solution architects, and stakeholders.
Follow best practices for CRM development, security, and deployment.
Required Technical Skills
Microsoft Dynamics 365
Dynamics 365 CRM / Customer Engagement (CE)
Customizations and Configurations
Plugins, Custom Workflow Activities
Business Rules and Business Process Flows




Ribbon Workbench / Command Bar Customization
CRM Security Model
Development Skills
C#, .NET Framework/.NET Core
JavaScript, TypeScript
HTML5, CSS3
Dynamics 365 SDK
Web API and OData
Power Platform
Power Apps
Power Automate
Dataverse
Power Platform Administration
Integration Technologies
REST/SOAP APIs
Azure Functions
Logic Apps
Service Bus
Azure API Management
SSIS (optional)
Database
SQL Server
FetchXML
Query Expressions
DevOps
Azure DevOps
Git Source Control
CI/CD Pipelines
Solution Deployment Management
Preferred Qualifications
Bachelor's Degree in Computer Science, Engineering, or related field.
Microsoft Dynamics 365 certifications are preferred.
Experience with Agile/Scrum methodologies.
Knowledge of Azure cloud services.
Preferred Certifications
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant
Microsoft Certified: Power Platform Developer Associate (PL-400)
Microsoft Certified: Power Platform Solution Architect Expert
Key Competencies
Robust problem-solving skills
Excellent communication skills
Stakeholder management
Team collaboration
Analytical and troubleshooting abilities
Nice to Have
Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.
Experience with Copilot Studio and AI Builder.
Experience in enterprise-scale CRM implementations.
Minimum Years Of Experience
8-10+ years
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📌 Technical Lead - Dynamic 365 Crm (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne