We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.
The Purpose:
TheProduct Design Leadsets the vision and direction for design at AP+, shaping how we create trusted,secureand high-quality experiences across payments,identityand fraud.
This role leads design strategy, capability, governance and capacity planning across product and service design. It ensures AP+ has the standards, methods, operatingmodeland talent needed to deliver coherent outcomes for members,stakeholdersand the broader payments ecosystem.
Working across AP+, industry partners and the wider ecosystem, the role turns customer, member and system-level insights into clear product,serviceand business direction. It balances usability, trust,securityand long-term value, helping shape the future of trusted digital experiences in support of AP+'s role as critical national infrastructure.
KeyResponsibilitiesthe Role Owns:
Lead the AP+Product & ServiceDesign functions, accountable for strategy, capability, governance,capacityand design quality.As part of this:
Define and evolve AP+'s design vision,strategyand operating model.
Establish and govern design standards,frameworksand ways of working.
Build and lead a high-performing multidisciplinaryProduct & ServiceDesign team, including capability, workforceplanningand recruitment.
Set the direction for research,insightand experience design to enable evidence-based decisions.




LeadServiceDesign to improve end-to-end customer,memberand operational experiences.
Oversee the design of complex products and services, embedding usability, accessibility, trust,securityand brand.
Influence executives,membersand stakeholders to shape product,serviceand ecosystem outcomes.
Prioritise andallocatedesign capability across the portfolio to balance strategic and delivery needs.
Providestrategicadvice ondesign-relatedopportunities,risksand trade-offs.
Champion human-centred design and build organisational design capability through leadership,coachingand advocacy.
Continuously improve the Design function, driving capability,maturityand delivery excellence.
You'lllikely bea strong fit for this role if:
Qualifications
Tertiary qualification in Design, Human-Centred Design, UX, Product Design, Business,Technologyor a related discipline.
Relevant professional certification or equivalent experience in Human-Centred Design, Service Design, Product Management or Agile delivery.
Experience
Extensive experience leading multidisciplinary design teams in complex, regulated or ecosystem environments.
Proven success defining design strategy, building organisational capability,establishinggovernanceand operating models, and influencing executive decision-making.
Knowledge
Strong understanding of systems thinking and designing end-to-end customer and service experiences.
Robust knowledge of design operating models, capabilitydevelopmentand workforce planning.
Sound understanding of product management, Agiledeliveryand digital technology environments, ideally across payments, identity,fraudor other regulated industries.
What happens next:
At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.
AP+ are not partnering with Recruitment agencies for this role.
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📌 Product Design Lead (New South Wales)
🏢 Australian Payments Plus
📍 New South Wales