Introduction
At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. Our culture values teamwork, curiosity and impact. We're looking for an inspiring Team Manager to lead our newly established Mobile Case Management team in Newcastle.
Overview
Lead a Team. Shape Recovery Outcomes. Make a Real Impact. The role is more than a leadership position—it's an opportunity to shape a growing team that helps injured workers rebuild confidence, overcome barriers, and achieve successful return‐to‐work outcomes.
How you'll make an impact
Lead, motivate and develop a team of Mobile Case Managers to achieve outstanding service and return‐to‐work outcomes
Foster a positive, inclusive and high‐performing team culture aligned to The Gallagher Way
Provide regular coaching, mentoring and professional development to support individual and team success
Manage team performance through clear goals, meaningful feedback and data‐driven insights
Identify trends, risks and opportunities, implementing initiatives that improve customer outcomes and operational effectiveness
Support workforce planning, recruitment and onboarding activities
Promote compliance with business processes, legislative requirements and best‐practice claims management
Collaborate with key stakeholders to continuously enhance service delivery and customer experience
Drive engagement, accountability and continuous improvement across the function
About you
We're looking for a people‐focused leader who thrives in a fast‐paced environment and enjoys helping others reach their potential.
Demonstrated leadership experience, including coaching,



mentoring and developing high‐performing teams
Experience within workers compensation claims management, injury management, rehabilitation, insurance or another related environment
Strong performance management capability using both qualitative and quantitative metrics
Outstanding communication and stakeholder engagement skills
Proven ability to balance service quality, customer outcomes and operational performance
Strong organisational and time‐management skills
A strategic mindset with the ability to identify opportunities for continuous improvement
Resilience, adaptability and a collaborative approach to leadership
Compensation and benefits
In addition to a market-competitive salary, we offer a range of benefits.
Minimum core benefits:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers
And more...
Equal Employment Opportunity
Gallagher Bassett is an Equal Opportunity Employer. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process. This includes all aspects of the employer‐employee relationship and we prohibit discrimination based on protected characteristics.
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📌 Team Manager - Mobile Case Management (Newcastle) (New South Wales)
🏢 Arthur J. Gallagher (Ajg
📍 New South Wales