Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video.
Guided by our People First mindset — freedom, inclusion, and togetherness — we always consider our employees, partners, and communities in everything we do.
At Milestone Systems, we put people first in everything we do—from how we support each other and our communities to how we develop and deliver our products. Join us to drive strategic partnerships and contribute to our continued growth.
Milestone Systems is seeking a dynamic Key Account Manager in Sydney, NSW to manage a portfolio of large, active end-customer accounts. In this role, you will leverage your expertise to strengthen relationships, identify new opportunities, and drive business growth for assigned territory.
Key Account Manager Responsibilities
Strategic Account Planning: Identify focus accounts, key stakeholders, and develop strategic plans.
Customer Relationship Management: Build trust, understand evolving needs, and deliver exceptional service.
Cross‐Selling and Upselling: Identify opportunities to expand services and increase revenue.
Project and Engagement Management: Ensure successful project execution and maintain transparent client communication.
Customer Needs Assessment: Continuously assess client needs and tailor solutions effectively.




Value Proposition Development: Create and communicate compelling value propositions for our services and products.
What You'll Be Doing
Lead account planning and prioritization for end customers.
Drive business development initiatives with technology partners and Marketing.
Proactively follow up on leads and identify new opportunities.
Diagnose customer challenges and position relevant solutions.
Coordinate proof-of-concept activities and align internal and external stakeholders.
Monitor market trends and competitive landscape.
Travel frequently within assigned territory and broader South Pacific region as required.
What You Bring to the Team
Bachelor's degree in Business or a related field, or equivalent experience.
10+ years of sales experience, ideally in enterprise or technical solution selling.
Proven ability to translate complex technical solutions into customer value.
Strong understanding of relevant industry sectors and market dynamics.
Demonstrated success managing large enterprise accounts and exceeding targets.
Experience in channel sales strategies and partner-driven growth.
How We Support You
Individual development plans aligned with your career goals
Access to training, learning resources, and certifications
Flexible working arrangements
Supportive leadership and regular feedback
Opportunities for cross-functional and cross-regional collaboration
Social activities and spaces to connect with colleagues
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📌 Key Account Manager, South Pacific (New South Wales)
🏢 Milestone Systems
📍 New South Wales