IT Support Engineer (Level 2)
MSP · Microsoft 365 · Azure · Intune · Entra ID · Cybersecurity · Windows Server · Networking
This is a role built for a technically capable engineer who's solid across the Microsoft stack, keen to keep growing, and ready to do meaningful work across both support and projects in a close-knit team environment.
The team works across Microsoft technologies, cloud, cybersecurity, automation, networking and infrastructure – so there's genuine variety in what you'll be working on day to day.
The role is primarily support-focused with some project involvement across cloud, security and infrastructure.
Location:
Canberra
Position:
Full-time, Permanent
Salary:
Up to $100,000 + Super
Work arrangement:
Office-based with flexibility over time
Other requirements:
Full Australian working rights
WHO ARE WE?
We're a National MSP supporting businesses across a broad range of industries. We work across cloud, security, infrastructure and up-to-date workplace technology.
WHAT WILL YOU BE DOING?
Resolving escalated Level 2 technical issues across a diverse client base
Administering Microsoft 365 environments – Exchange Online, Teams, SharePoint and OneDrive
Managing Microsoft Entra ID, Conditional Access, MFA and identity security
Supporting and deploying Microsoft Intune, device compliance and endpoint management
Troubleshooting networking issues – firewalls, VPNs, DNS, DHCP,



wireless and connectivity
Investigating and responding to cybersecurity alerts and incidents
Delivering Microsoft 365, Azure, migration and infrastructure projects
Administering Windows Server environments
Supporting client onboarding and technology upgrades
WE NEED YOU TO HAVE...
Solid hands-on experience with Microsoft 365 – Exchange Online, Teams, SharePoint and OneDrive
Working knowledge of Microsoft Entra ID, Conditional Access and MFA
Experience with Microsoft Intune and endpoint/device management
Windows Server administration experience
Networking fundamentals – DNS, DHCP, VPNs, routing and firewalls
Good communication skills – you can work directly with clients and explain things clearly
A proactive attitude and willingness to take ownership of issues through to resolution
MSP experience or exposure to multi-client environments (highly regarded)
IT'S NICE TO HAVE...
Microsoft Defender and security product experience
Exposure to Azure administration
PowerShell scripting
Experience with backup and disaster recovery solutions
Any Microsoft certifications
Experience delivering projects or contributing to migrations and infrastructure upgrades
KEY SKILLS:
L2 Engineer · MSP · Microsoft 365 · Exchange Online · Intune · Entra ID · Conditional Access · Azure · Windows Server · Networking · Cybersecurity
#J-*****-Ljbffr

📌 Information Technology Support Engineer (Canberra)
🏢 Searchability®
📍 Canberra