The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace.
Our team of strategic advisors, onboarding experts and technical account managers work side‐by‐side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro's world‐class platform.
About the Role
We are seeking aTechnical Account Manager (TAM)to partner with Enterprise customers and help them maximize the business value of their investment in Miro.
As a TAM, you will act as afractional strategic advisor—guiding customers through workflow optimization, driving AI‐powered adoption and embedding Miro into their innovation operating models.
TAMs are key players in evolving how the world's most innovative companies discover, define, and deliver new products and services.
You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.
What you'll do
Guide customers in designing and evolving AI‐driven workflows across the Discover–Define–Deliver innovation lifecycle.
Recommend and architect integration strategies and automation opportunities utilizing Miro's API, WebSDK & MCP that drive alignment, speed and business value.
Provide guidance on embedding Miro into the customer's existing systems and ways of working.
Proactive Technical OptimizationMonitor platform health, engagement, usage patterns and feature adoption.
Deliver proactive, insight‐driven recommendations to deepen adoption of Miro's core and emerging AI capabilities.
Change Management & ScalingEquip internal champions with strategies to scale adoption across departments, regions and teams.
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale.




Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.
Strategic Alignment & Continuous ImprovementCo‐facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals.
Provide adoption reporting and business outcome analytics to inform ongoing strategy.
What you'll need
5+ years inconsulting, technical account management, forward‐deployed engineeringor similar roles inenterprise SaaS.
Strong technical fluency: familiarity withAPIs, integrationsand enterprise IT ecosystems.
Proven ability to leadworkflow optimization, platform adoptionandlarge‐scale change managementinitiatives.
Experience leveragingAI, prompt engineering and agentic workflowsto support & enable customer use cases; familiarity withMCP and low/no code toolinga plus.
Expertise inplatform analyticsto drive data‐informed decisions and continuous improvement.
Skilled at facilitatingexecutive‐level discussionsandcross‐functional workshops.
Familiarity withcollaboration toolingandproduct/service development workflowsis a plus.
Highlyproactive, strategic thinkerwith a solid customer outcome orientation.
Willing to travel to customer sites up to 25%
About the Engagement Model
Fractional Engagement Model:Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels.
Strategic Advisory Focus:TAMs provide strategic vision, technical program management and workflow optimization guidance—not technical support, formal training delivery or custom development services.
What's in it for you
We want you to feel supported, connected, and ready to grow.
Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
Join a diverse team where you can do your best work.
Full perks may differ per location.
If you would like to learn more about location‐specific benefits, please refer to our Global Miro benefits board.
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📌 Technical Account Manager (New South Wales)
🏢 Miro Group
📍 New South Wales