Change Manager – Member Payments Platform
12 Month Fixed Term Contract
$140k - $150k + super + salary packaging
Melbourne | Hybrid
The Opportunity
Talenza is partnering with a well‐established Australian institution undertaking the implementation of a new enterprise payments platform as part of a broader digital and customer modernisation program. We are seeking an experienced Change Manager to lead delivery‐side change execution across this business‐critical payments transformation. This is a high‐visibility program impacting revenue flows, finance operations and customer‐facing processes.
The Role
Working closely with Technology, Finance, Risk and Customer teams, you will:
Execute change and engagement activities aligned to the payments platform rollout
Drive stakeholder alignment across Finance, Operations and Digital teams
Conduct and refine impact assessments across affected business units
Lead business readiness and transition activities
Support operational process uplift aligned to current payment flows
Facilitate workshops with senior and operational stakeholders
Track adoption, behavioural change and risk mitigation
Ensure compliance and control requirements are embedded
This role requires a pragmatic operator comfortable working across both technical and business stakeholders in a regulated, member‐based environment.
You
Demonstrated Change Management experience delivering enterprise system implementations
Experience supporting payments, billing or financial platform transformations
Strong stakeholder engagement capability across Finance, Technology and Operations
Experience operating within regulated or complex enterprise environments
Proven ability to drive adoption across cross‐functional teams
Strong facilitation and communication capability
Experience within academia, medical institutions, not‐for‐profit or member‐based organisations highly regarded
Prosci / ADKAR exposure desirable
Benefits
$150k + super + salary packaging
12‐month engagement providing program continuity
High-profile, revenue‐impacting transformation
Enterprise‐scale environmentStrong executive visibility
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