Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
Full‐Time | Rockhampton QLD | $*****ph + Super
Join a team that puts people first! Our Rockhampton Service Centre is growing, and we're looking for a confident, customer‐focused professional who thrives in a hands‐on, rapid‐paced environment. If you're passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine.
Why You'll Love Working With Us
Every day, you'll make a real impact. You'll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You'll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.
What You'll Be Doing
Deliver warm, professional face‐to‐face customer service
Welcome customers and visitors with a positive, can‐do attitude
Respond to enquiries via phone, email, and in person
Support the Branch Manager with daily operations and admin tasks
Keep customers updated on delivery lead times
Conduct vehicle repair inspections
Understand customer needs and educate them on our full range of services
Raise job authorities and issue invoices
Schedule repair bookings and manage workflow
Resolve customer concerns and follow up on queries
What You Bring
Professional presentation and communication skills
Clear, confident verbal and written communication
A current driver's licence (essential)




Strong problem‐solving skills and a customer‐first mindset
Ability to support the Service Centre Manager with admin and coordination
Excellent time management and the ability to prioritise
Comfort working in a fast‐paced environment
Intermediate to advanced Microsoft Office skills
Full Australian work rights
Work Requirements
Weekday hours vary depending on Service Centre needs
Full‐time hours: Monday–Friday
Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
Ability to work Saturdays when required (overtime paid)
Full Australian work rights required
What's In It For You
A supportive, team‐oriented workplace
Opportunities for growth and development
Competitive hourly rate
Reward and recognition programs
A role where no two days are the same
If you're ready to bring your customer service expertise to a team that values quality, teamwork, and genuine care, we'd love to hear from you.
If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services,



operating in 40 countries across 6 continents.
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being. Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company. Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
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📌 Customer Experience Expert (Rockhampton)
🏢 O'Brien Glass Industries
📍 Rockhampton