Skip the bridge. Keep the career growth. Tired of the daily slog into the CBD? If you live north of the bridge and you'd love to swap the commute for a short hop to the office, this one's for you. We're an on‐site team based in Frenchs Forest so you get your mornings back without giving up the kind of work that actually moves your career forward.
About The Role
This is a blended infrastructure and support position, weighted roughly 70% Systems Administration / 30% Service Desk. It's the ideal next step for someone with 3–5 years in an IT support role who wants to grow into infrastructure delivery while still keeping their hands‐on support skills sharp. You'll be part of a dynamic, collaborative team responsible for keeping our systems running 24x7x365 – monitoring, securing, patching, and continuously improving how everything works.
What you'll be doing
On the systems side
Proactive and reactive monitoring to catch issues early and keep services running
Security and application patching across servers, desktops, Macs, network and security infrastructure
Maintaining backups, daily health checks, and keeping the documentation up to date
Delivering infrastructure projects to agreed timelines and budget
Acting as a Level 2/3 escalation point for server, virtualisation, storage, network and cloud issues
Hunting for ways to automate and improve, not just keep the lights on
On the support side
First and second level support for staff – in person, over the phone, and via email
End‐to‐end ticket ownership through the IT ticketing system




Supporting PCs, Macs, cloud, printers, meeting room AV, and VPN/wired/wireless networks
What we are looking for
3–5 years' experience in an IT support role, ready to take the next step
Strong skills with Microsoft Windows, M365 and Microsoft networking technologies
Exposure to server, virtualisation, storage, network and cloud technologies a plus
Apple Mac build, install and troubleshooting experience
A solid grasp of monitoring, patching, backups and IT security best practice
Excellent communication skills and a genuinely customer‐focused attitude
The ability to take ownership, prioritise well, and stay calm under pressure
Enthusiasm – an energetic, curious approach and a real appetite to learn and grow
Nice to have: Relevant IT qualifications (e.g. TAFE IT Certificate IV or equivalent); Microsoft certification.
Why you'll like it here
A transparent step up from desktop support into infrastructure and systems administration
A supportive, collaborative team that backs your development
Real variety – no two days the same, and plenty of scope to make your mark
Employee Benefits
Fantastic product discounts across the Group
On‐site café
Free on‐site parking
Annual flu vaccination program
A buzzing, collaborative culture where people genuinely love what they do
Sound like you? If you're enthusiastic, ready for your next step, we'd love to hear from you. To apply, you must have the legal rights to work and LIVE in Australia.
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📌 Junior It Systems Administrator/Desktop Support (New South Wales)
🏢 Direct Group
📍 New South Wales