The Role
As a System Analyst, you'll play a key role in improving business systems, operational processes and technology solutions that support Fishbowl's growing business across Australia and the US. Partnering closely with teams across Operations, Finance, Supply Chain, Marketing and Technology, you'll analyse business requirements, identify opportunities for improvement, and deliver scalable system solutions that improve efficiency, data quality and commercial performance.
Reporting to the Tech Manager, you'll work across a broad technology ecosystem including POS, ERP, online ordering, CRM, KDS and business intelligence platforms, helping shape the systems that support more than 60 restaurants globally.
Skills And Experience
Experience in a System Analyst, Business Analyst, Commercial Analyst or similar role
Experience gathering and documenting business and functional requirements
Strong analytical and problem‐solving skills with the ability to translate business needs into practical technology solutions
Strong understanding of systems integrations, business processes and data flows
Experience analysing, designing or implementing enterprise business systems
Advanced Excel skills and experience using reporting or business intelligence tools
Excellent stakeholder management and communication skills across technical and non‐technical teams
Experience preparing business cases, process documentation and functional specifications
Ability to work independently in a fast‐paced, multi‐site environment
A continuous improvement mindset with strong commercial acumen




Characteristics reflective of FISHBOWL's ethos: self‐motivated, collaborative, curious, adaptable and committed to delivering exceptional outcomes.
Key Responsibilities
Analyse business processes and identify opportunities to improve efficiency and scalability
Gather and translate business requirements into practical technology solutions
Evaluate and optimise business systems across POS, ERP, CRM, online ordering and other platforms
Lead system enhancements, implementations and continuous improvement initiatives
Coordinate system testing, user acceptance testing (UAT) and successful solution rollouts
Analyse system and operational data to support business decision‐making and identify opportunities for improvement
Work closely with internal stakeholders and external technology partners to deliver system enhancements and integrations
Develop system documentation, functional specifications and process improvements to support long‐term business growth
Drive automation and technology initiatives that improve operational performance and user experience
Benefits
A fun and dynamic work environment
Competitive compensation
Free FISHBOWL lunch on weekdays




Discounts across locations for you and your loved ones
Training and continuous opportunities for career advancement
Team parties, sport events, and heaps more. We're always up to something!
Why Fishbowl?
FISHBOWL is one of Australia's fastest‐growing food brands, offering fresh, made‐to‐order bowls with an Asian twist. Founded in **** in Bondi, we have expanded to over 60 locations across the east coast of Australia (Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast). In ****, we began our global expansion with the opening of our first restaurant in New York City (trading as THISBOWL). Our founding mission – to change the culture of rapid food – continues to drive our team of quality‐obsessed foodies as we grow.
So why join us? Well, we're not your average "fast food" brand—you're all about doing things differently. If you love great food, leading with heart, and growing in a team that backs your growth, you'll fit right in. We're here to help you thrive, not just work.
The Interview Process
Initial pre‐screen call with our Recruitment team (20 min)
1st round interview with the hiring manager and/or a Head Office senior leader – diving deeper into your experience and the scope of the role (in‐person, 1 hour)
Final interview with the hiring manager and/or a Head Office senior leader – wrap‐up of the recruitment process, your experience, and the role (in‐person, 1 hour)
Reference checks and move to offer
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📌 System Analyst (New South Wales)
🏢 THISBOWL FISHBOWL
📍 New South Wales