Location:
Sydney - Hybrid 3 days a week in office
Who we are:
We believe everyone can be better with a coach... and we won't stop until we get there.
Coaching changes people's lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That's why we've made it easy for more people – not just those at the top – to benefit from the world's best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.
The Role:
As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand‐in‐hand with our Enterprise clients to oversee all customer success deliverables to provide a best‐in‐class service to EZRA's valued customers.
This is an exciting role with significant stretch opportunities, with the individual expected to play a critical role in EZRA's current and future growth.
What You'll Do:
Delivery life-cycle client management
Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post‐sale to program completion and non‐program related workstreams
Key point of contact for all program and delivery related questions for program sponsors across client organizations
Develop and build strong relationships with key client stakeholders
Partner with Sales to support the broader account growth strategy through program delivery
Bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
Be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
Reporting and insights




Work in collaboration with Sales and rest of the account team to understand each clients' needs and priorities to optimize the reporting provided
Align monthly reporting to show client progress towards achieving objectives, sharing successes and/or raising concerns to the account team to determine next steps
Regularly align with Sales and the rest of the account team on approach to reporting calls to ensure client needs are met and Sales are able to build towards the next opportunity
Generate coach and data insights, collaborating with EZRA's Solution Lead team as appropriate
Tracking of client stakeholder utilization of the EZRA Reporting Portal to support clients' engagement with the portal
Partner with Sales to build regular Business Review presentations to support the overall account growth strategy
Revenue management, systems and invoicing
Ensure clear revenue activation plans for clients with prepay balances, working with the account team and beyond to put plans in place where needed
Contribute to the regional team's revenue recognition targets
Ensure data hygiene related to revenue forecasting activities
Daily use of project management tool to ensure accurate and timely implementation of all programs
Build out of online intake form data capturing mandatory data ahead of launch
Coordinate billing instructions for finance to execute invoices
Keep accurate tracking of where clients' spend is against prepay balances
About you:
3+ years of Customer Success or related corporate experience
Experienced project manager with proven experience in a customer success role
Willingness to work in a fast‐paced start‐up environment and comfort around operating with an element of ambiguity




Critical thinking skills: ability to problem solve independently and quickly
Confident, accurate and clear communicator
Self‐starter able to operate in a high pressure, deadline driven, virtual environment
Ability to influence others without direct authority and, at times, challenge the status quo
Proficiency in MS Office Suite
Knowledgeable of marketing/sales messaging principles
Passionate about clients and participants needs
Life at EZRA
Your Own World‐class coach
to help you grow personally and professionally.
Coaching for Friends and family
because coaching is a gift worth passing on.
Charity Days
to support the causes close to your heart - because doing good feels valuable.
Learning Budget
to fuel your curiosity. If it helps you grow, we're in.
Weekly Wellbeing Hour
just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits
flex to fit your location and lifestyle.
A welcoming place to do your best work
Comfortable, collaborative and inclusive.
#LI-Hybrid
We're an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.
We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
#J-*****-Ljbffr

📌 Customer Success Manager (New South Wales)
🏢 Ezra
📍 New South Wales