Overview
Location:
Sydney CBD (Hybrid - 2 days office / 3 days WFH)
Salary Package:
$110k + Super
Role Highlights:
Join a high-performing Client Success team where you will act as a trusted advisor to clients, owning technical delivery, driving software adoption, and solving complex system challenges across enterprise platforms.
Role Overview
As a Technical Account Manager, you will be responsible for managing a portfolio of clients, ensuring they achieve maximum value from their suite of products. On a daily basis, you will troubleshoot complex technical issues, provide system guidance, and support end users across financial, operational, and property management systems. You will also play a key role in software implementations, configurations, and ongoing system optimisation.
This is a highly consultative role where you will partner closely with clients to understand their operational needs, recommend tailored solutions, and drive best practice usage of the platform. You will take full ownership of client cases end-to-end, working collaboratively with internal teams to deliver exceptional outcomes and continuously improve client experience.
Responsibilities
Manage and resolve client support cases end-to-end with a strong focus on customer satisfaction
Implement, configure, and deploy Yardi software solutions for new and existing clients
Analyse client business processes and recommend system improvements and efficiencies
Act as a technical escalation point for complex software and reporting issues
Provide training and guidance to end users on system functionality and best practices
Perform data mapping, system integrations, and ongoing platform optimisation
Collaborate with internal teams to deliver seamless multi-product implementations
Maintain strong client relationships and act as a trusted technical advisor
Identify opportunities to introduce additional products or enhancements aligned to client needs
Continuously develop product expertise across multiple modules
Candidate Profile




You are a technically strong and client-focused professional with experience supporting enterprise-level software solutions. You thrive in a quick-paced environment where you can take ownership of problems, work autonomously, and deliver high-quality outcomes for clients.
With a background in technical support, consulting, or application support, you bring strong problem-solving skills and the ability to manage multiple priorities effectively. You are confident engaging with stakeholders, translating technical concepts, and building trusted relationships. Experience within ERP systems, property, or finance-related platforms will be highly regarded.
Key Requirements
2+ years' experience in technical support, application support, or client-facing IT roles
Experience working with enterprise software / ERP systems
Strong troubleshooting and problem-solving capability
Ability to manage cases independently from start to finish
Excellent communication and stakeholder engagement skills
Exposure to SQL, databases, cloud services, or system integrations (preferred)
Understanding of property, finance, or real estate systems (advantageous)
Culture & Perks
Join a collaborative and supportive team within a globally recognised technology business that values innovation, customer success, and continuous improvement. With strong tenure across the team and a highly supportive leadership style, this is an environment where you can genuinely grow your career.
Annual profit sharing
Fully funded private healthcare for employees and partially for their dependents (80%)
Paid parental leave
Transit reimbursement for public transport travel to/from work 50%
Tuition reimbursement $2kUSD per year
Hybrid working - 2 days in office unless at a client site
Apply
Apply
: If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is HKTAM*****. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.
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