Base plus private health allowance & perf. bonuses
Play a key role in shaping how IT services are delivered
Permanent role, 9 day fortnight, hybrid working, quarterly bonuses
The Chance:
Join us at an exciting time of transformation as we move to a streamlined, function-led operating model. As the ICT Service Delivery Lead, you'll play a key role in shaping how IT services are delivered at our Perth Head Office; driving consistency, improving performance, and embedding best-practice service management.
Leading a small team, you'll also bring a hands-on approach, stepping in when needed to support systems, resolve issues, and ensure seamless service delivery.
Why You'll Love Working for Us
Permanent role with a leading gold producer
9 day fortnight, hybrid working.
Quarterly bonus up to 10% per annum
5 weeks annual leave, long service leave after 5 years,
Paid parental leave for primary and secondary carers
$10K employee referral bonus
What You'll Do
Coordinate end-to-end ICT service delivery, including incident, problem, and change management to ensure minimal disruption to operations
Manage deployment of ICT changes in a controlled and risk-aware manner across systems and infrastructure
Oversee service performance and availability, ensuring alignment with SLAs and operational requirements
Maintain resilient ICT environments, including disaster recovery and business continuity readiness
Lead end-user support and service request fulfilment, ensuring timely resolution and a strong user experience
Supervise ICT vendors and outsourced partners, ensuring service quality and alignment to site needs
Role model our core values and create a culture where every team member feels seen, supported, and valued.
What You'll Bring




Degree in IT, Computer Science, or related field; ITIL certification preferred
Experience leading or guiding small teams and vendors to deliver reliable ICT services
Strong knowledge of ITSM (ITIL), including incident, problem, change, and SLA management
Ability to coordinate ICT projects and initiatives to successful outcomes
A growth mindset, with strong communication, stakeholder relationship-building skills.
About Gold Fields
At Gold Fields, we believe great leadership is grounded in empathy, respect, and growth. Join Gold Fields and be part of a company where people, passion, and purpose come together to create enduring value — beyond mining.
Join an organisation endorsed by WORK180 for our commitment to creating an environment where inclusion and belonging matter, and you can build meaningful, long-term careers in mining, with fabulous mentors to guide you through from day one.
We recognise that everyone's circumstances are unique. We're always open to conversations about flexible working arrangements that can help you balance work, family, and life.
CLOSING DATE FOR APPLICATIONS: 11 August ****
Gold Fields' four Australian mines – Agnew, St Ives, Granny Smith and Gruyere – are located in the eastern Goldfields region of Western Australia, where our team are employed on a residential and fly-in, fly-out basis. There is also a corporate office located in the Perth CBD.
Gold Fields offers a competitive package, including, but not limited to, a site allowance, private health insurance allowance, bonuses, and parental leave of up to 18 weeks.
On site, modern village accommodation comes with ensuite rooms, high-speed Wi‐Fi, gyms, sporting facilities and catered meals.
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📌 Ict Service Delivery Lead (Perth)
🏢 @
📍 Perth