DFP Recruitment is seeking an experiencedContact Centre Consultantto join a busyGovernment Response Centrebased inToowoomba.
This is an excellent opportunity for a customer-focused professional who thrives in a fast-paced call centre environment and enjoys delivering high-quality service to clients and stakeholders.
About the Role
As aContact Centre Consultantyou will play a key role in supporting the Centre by managing a high volume of inbound and outbound calls, coordinating service requests, and providing exceptional customer service to clients, contractors, and internal stakeholders.
Key Responsibilities
Manage high-volume inbound and outbound calls in a busy call centre setting.
Provide professional and timely customer service to a diverse range of stakeholders.
Accurately record and update information across multiple computer systems.
Prioritise and coordinate competing tasks in a fast-paced environment.
Liaise effectively with clients, contractors, and colleagues to ensure service delivery outcomes are achieved.
Resolve customer enquiries and issues with professionalism and efficiency.
Maintain accurate records and demonstrate a high level of attention to detail.
Contribute positively to team goals and continuous improvement initiatives.
To be successful in this role, you will have:
Excellent customer service and communication skills.
Proven experience managing high-volume inbound and outbound calls within a call centre environment.




Strong organisational and time management skills.
Ability to prioritise workloads and meet deadlines in a busy environment.
High levels of accuracy and attention to detail.
Proficiency in Microsoft Office and confidence using multiple computer systems simultaneously.
Strong relationship-building skills with clients, contractors, and colleagues.
Effective problem-solving and decision‐making abilities.
The ability to remain calm, professional, and resilient during challenging conversations.
A commitment to teamwork, accountability, and delivering quality outcomes.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise .
auor************and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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📌 Contact Centre Consultant (Toowoomba)
🏢 Dfp Recruitment
📍 Toowoomba